Customer Service Representative | Full-Time | Remote
Full time
at Naomedical
in
Philippines
Posted on February 29, 2024
Job details
Customer Service Representative | Full-Time | Remote
Contractor - 1099 Philippines, PH 30+ days ago Requisition ID: 1045 Salary Range: ₱220.00 To 330.00 Hourly Schedule: 30 - 40 hours a week, Eastern Time Benefits: Remote, Paid time-off, 2 Days Off Nao Medical is a tech-enabled multi-specialty practice revolutionizing healthcare. Operating across multiple locations in New York, Nao Medical is committed to providing comprehensive and high-quality patient care through in-person visits, virtual appointments, and home visits. As an organization grounded in respect, clarity, and thoughtfulness, we place the utmost importance on a patient-centered approach. Job Summary As a Customer Service Representative, you will play a vital part in our team by providing essential support and assistance to customers mainly by answering/making incoming and outbound calls, ensuring their satisfaction, and maintaining positive relationships. This role is crucial to maintaining patient relationships and facilitating seamless healthcare delivery. Duties and Responsibilities:- Your responsibilities will include making outbound calls to clients, expressing gratitude, gathering feedback, and resolving any issues that may arise.
- You will also be responsible for conducting outbound calls to confirm or reschedule appointments, ensuring smooth scheduling processes.
- Handling inbound calls, you will provide efficient and accurate support to clients, addressing their needs and inquiries promptly.
- Additionally, you will assist patients through email and chat channels, ensuring timely and accurate responses to their queries.
- Conducting necessary follow-up calls with clients will also be part of your duties, ensuring effective communication and customer satisfaction.
- To enhance your skills and knowledge, you will actively participate in training sessions and diligently document calls according to company policies.
- Reliable wired internet connection with a speed of at least 25 Mbps.
- Computer/laptop with a minimum of Intel Core i3 processor or equivalent. Having a dual screen for increased productivity is a plus.
- Operating system: Windows 10 or macOS (latest version) with regular updates.
- RAM: Minimum 4 GB, preferably 8 GB or more for smoother multitasking.
- Hard drive: At least 128 GB of free storage space for software and data.
- Functioning webcam and microphone for clear communication.
- Updated antivirus software to ensure data security and protection against cyber threats. Having a VPN is preferred but not required.
- Reliable backup systems for electricity and internet outages are in place.
- Completion of at least 2 years of college or equivalent training and certifications.
- 2-3 years of customer care experience, preferably in healthcare.
- Proficiency in Google Suites (Docs, Sheets, Drive) for effective document creation and collaboration.
- Assist patients via email and chat, ensuring prompt and accurate responses, and conducting necessary follow-ups.
- Strong troubleshooting abilities for basic computer and internet connectivity issues during remote work.
- Basic knowledge of data security and confidentiality best practices to protect sensitive information.
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