Collection Officer (Collections Hub Penang) - Malaysia

Job Description - Collection Officer (Collections Hub Penang) - Malaysia (230002FC) Collection Officer (Collections Hub Penang) - Malaysia - ( 230002FC )

• Call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments
• Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies
• Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected
• Handle delinquent customers' request for interest waivers, queries and complaints
• Ensure that collection actions taken are within corporate guidelines, and collection policies
• Take on additional tasks and/or projects when assigned.

• Strong persuasive, negotiation and communication skills
• Possess good spoken English
• Ability to speak other languages and dialects will be an added advantage
• Customer-oriented and has good customer service skills
• Experience in Collections / Customer Services is much preferred
• Must be prepared to work extended hours as and when required