Client Support Manager - Remote Work

Job Description: MTN is seeking a highly experienced and dedicated Client Support Manager to join our team remotely in Port Harcourt, NG. As a Client Support Manager, you will be responsible for managing the relationship with our clients, ensuring their needs are met and providing exceptional support and service. This is a part-time position at a mid-to-senior level, requiring at least 7 years of experience in a similar role. Responsibilities:

- Develop and maintain relationships with clients, understanding their needs and expectations

- Act as the main point of contact for clients, addressing any issues or concerns they may have

- Collaborate with internal teams to ensure timely and effective delivery of products and services

- Provide guidance and support to clients on using our products and services

- Monitor client satisfaction and feedback, making recommendations for improvement

- Track and report on client metrics and KPIs to senior management

- Conduct research on industry trends and competitor activities to stay informed and provide valuable insights to clients

- Manage multiple projects simultaneously, ensuring deadlines and deliverables are met Requirements:

- 7+ years of experience in client support or account management

- Strong project management and research skills

- Confident and dedicated individual with excellent communication and interpersonal skills

- Ability to work independently and remotely, while also being able to collaborate with a team

- Proficient in Microsoft Office and CRM software

- Bachelor's degree in business administration or a related field Personality Traits:

- Dedicated

- Confident Soft Skills:

- Project management

- Research Benefits:

- Joining Bonus

- Vision insurance

- Gym membership Working Environment:

At MTN, we encourage a spirit of exploration and taking calculated risks for growth. We believe in empowering our employees to reach their full potential and thrive in a dynamic and supportive work environment. Deadline to apply: 2024-03-07 Equal Opportunity Statement:

MTN is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Work Schedule: This job has the following work schedule: Flexible Benefits & Perks This job has the following benefits: Remote work flexibility This job is a remote position, you can work from anywhere. Are you interested in this position? If so, apply now and get a response from us fast! Don’t miss out an opportunity to advance your career to the next level.