Customer Success Consultant
Full time
at Glodon Malaysia
in
Malaysia
Posted on February 29, 2024
Job details
Job Description :
- To implement service works including training, project guidance, hotline on duty and software update to clients
- To work with sales team in driving/ managing renewals and sales demo assistance
- To do product requirement collection and contribute suggestions to product new feature development
- To assist product team to do test for software new updates
- To learn new features timely when product team release new version software
- To follow up company's service policy to implement service work and maintain customer relationship
- To manage existing clients' software usage situation and relationship maintenance by giving monthly call return
- Case Project collections and methodology summary
- Work cross-functionally with product, sales, marketing and support team members to foster a strong sense of community and information sharing.
- With construction industry and QS background
- Have knowledge about our Cubicost software
- Highly sales-driven and confident self-motivated
- Pro-active and ability to work independently
- Excellent interpersonal and communication skills
- Strong problem-solving abilities
- Live with positive vibes, most importantly willing to take action with “CAN DO” attitude
- Take initiative to understand the in-depth knowledge on our in-house products as well as other products in the market while liaising with client
- Basic knowledge in Microsoft Office and Excel
- Fluent in written & verbal English
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