Insurance Operations Lead - Policy Servicing

Insurance Operations Lead - Policy Servicing

Kuala Lumpur Temporary Work from Home or Hybrid

• Contribute to the Operations transformation journey in a large Insurance firm
• Utilize your expertise in Policy Servicing for business process improvement

About Our Client

Our client is a leading insurance and financial services company with a strong focus on customer-centric solutions. They have been consistently providing quality services & solutions to its clients, including life and health insurance, investment solutions, and general insurance. As a growing company with a strong presence in Asia, our client offers excellent opportunities for career development and growth for individuals looking to join a dynamic and forward-thinking organisation.

Job Description

Our client has recently acquired a Life Insurance business so they are looking for a hands-on Operations Solutions Lead to assist them with the transition on their Policy Servicing operations process. Responsibilities include:-

• Highly participate in the implementation of the project and assist Group Operations to execute the planned road map, track, and report progress
• Assist in UAT and coordination, not limited to product launches, and system enhancements with end users for the work flow and back-end operation system
• Perform gap analysis , review and document As-Is and To-Be work flow process
• Assist in preparing training materials on To-Be operations model
• Assist in monitoring the road map on implementation plan including UAT
• Evaluate alternative IT solutions & make appropriate recommendations to users
• Manage and align key stakeholders to ensure the end-to-end process
• Liaise with various business units to ensure requirements and expectations are sufficiently and timely delivered

The Successful Applicant

Ideally, you have hands-on experience delivering an operational business improvement initiative within the life insurance & policy servicing domain. As an individual contributor, you should have contributed to a transformation project. Skills and Experience:-

• Degree Holder with professional insurance qualification
• Minimum 5 years of experience in Life insurance operations (p articularly in policy servicing (POS))
• Strong product knowledge with market sense in life insurance business
• Strong interpersonal and communications skills
• Ability to work independently and proactively to work on the projects, as needed
• Excellent problem-solving, analytic skills and impeccable business judgement
• Quality-oriented and good integrity
• Ability to be multitask and work under pressure in a fast-paced environment
• Familiar with MS Office (Word, Excel and PowerPoint)
• Proficient in spoken and written English

What's on Offer

• Join an existing project team and focus on road map execution
• Increase your credibility in the insurance industry
• Based in Kuala Lumpur, Malaysia
• Hybrid working arrangement
• Immediate vacancy
• Minimum 6-month-contract with a high chance of extension/perm

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know . MYR8,500 - MYR10,500 per month (MYR102,000 - MYR126,000 per year) MYR23,000 - MYR35,000 per month (MYR276,000 - MYR420,000 per year) MYR20,000 - MYR27,000 per month (MYR240,000 - MYR324,000 per year) MYR11,500 - MYR15,000 per month (MYR138,000 - MYR180,000 per year) #J-18808-Ljbffr