Deputy Store Manager I JD Sports I Egypt

About GMG Gulf Marketing Group  is one of the Middle East’s leading, family-owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands, and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education, and technology. About the Role 

• Communicates store targets to the team and drives sales to achieve financial objectives
  
  
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
  
  
• Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
  
  
• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
  
  
• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
  
  
• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
  
  
• Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
  
  
• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
  
  
• Maintains window and in-store displays to a high standard in line with merchandising guidelines
  
  
• Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
  
  
• Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
  
  
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
  
  
• Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
  
  
• Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
  
  

• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
  
  Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement