Call Center Agent - English Account
Full time
at alshaya
in
Egypt
Posted on February 29, 2024
Job details
Job Description
- Answer and handle all feedbacks received from different channels according to the contact center procedure
- Comply to the floor management instructions towards better KPI’s
- Full compliance to the Contact Centre code of conducts in the manner of attendance, pause sessions and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPI’s
- Apply the elements of building positive rapport with different types of customers over the phone
- Adherence to CC schedule- shifts/ Weekends/ public holidays
- Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ , OMS, COMS, etc,.)
- Promote the department CES during calls which leads to service improvement
- Understand & effectively deal with job stress and unsatisfied customers
- Attend training courses scheduled by the department
- Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
Job Requirements
- Experience in customer service is essential
- Graduates only
- Proficient in English and Arabic
- Working knowledge of MS Office
- Outstanding communication and negotiation abilities
- Excellent problem solving skills
- Ability to work in a fast-paced environment
- Flexibility with rotational shifts and days off
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