Call Center Agent

Job Description

• Answer calls and respond to emails.
• Handle Customer inquiries both telephonic and emails.
• Research required information using available resources.
• Provide and resolve customer complaints.
• Provide customers with products and services information .
• Enter new customer information into System.
• Update existing customer information.
• Process orders ,forms  and applications.
• Identify and escalate priority issue.
• Route calls to appropriate resources
• Follow up customer calls when necessary
• Document all cal  information according to standard operating procedure.
• Complete call logs
• Produce call reports

Job Requirements

• Bachelor degree
• Preferred previous experience in telecommunication industry. 
• Knowledge of Customer services principles and practices.
• Very good  command of English language.
• Experience of call center  and customer services environments.
• knowledge of administration and clerical process
• Advanced communication skills
• Team work
• Stress Tolerance