Home United Kingdom Account Manager - Co-Pack Stoke-on-Trent

Home United Kingdom Account Manager - Co-Pack Stoke-on-Trent

Account Manager - Co-Pack Stoke-on-Trent

Full time at Dee Set in United Kingdom
Posted on February 28, 2024

Job details

Purpose of the role:

  • Represent Dee Set as the UK's leading provider of end-to-end retail solutions.
  • Establish and maintain relationships with new and existing customers.
  • Ensure profitable growth of existing business and develop new business opportunities.
  • Ensure that our customer's needs and expectations are always met.
Responsibilities - Key areas:
  • Manage a portfolio of accounts with numerous retailers/brands. 
  • Always provide excellent levels of customer service.
  • Broker the successful transition of new business into well executed ongoing work.
  • Provide recommendations for continuous process improvement in response to changing customer requirements.
  • Develop new opportunities into compelling commercial business propositions to customers.
  • Monitor and deliver financial KPI's including sales and profitability targets.
Responsibilities of the role:
  • Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions.
  • Develop compelling business propositions and present to customers in a persuasive and collaborative manner.
  • Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
  • Submit quotations and follow through to secure customer orders.
  • Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes.
  • Using Aged Debt information, ensure overdue invoices are communicated to our customers for prompt payment.
  • Maintain all customer data bases and ensure all information is up to date and readily available to all operational colleagues.
  • Cooperate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
  • Identify and communicate opportunities for operational improvement and support implementation as required.
  • Cooperate with and support other Account Management colleagues as required, including providing holiday and sickness cover.
  • Collaborate with your line manager to identify and develop new and existing business opportunities.
  • Work alongside your line manager to set action plans and personal development plans.
  • Encourage and receive feedback to strive for continuous improvement.
  • Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.
  • Adhere to all Quality Systems, procedures, and methods in line with the Dee Set Logistics Ltd operating standards.
  • Carry out any other duties which are reasonably asked of you.
Skills/Experience required:
  • An excellent communicator with demonstrable negotiating and influencing skills.
  • A good listener, that is highly customer focused, with a consultative and collaborative account management style.
  • An ability to build trust and rapport and to develop strong, lasting customer relationships.
  • A can-do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
  • An ability to understand and identify customer needs and develop practical, compelling solutions.
  • A financially aware individual that can work to budgets to deliver agreed performance targets.
  • Preferred background working with or in major retailers or an account management/ operational background.
  • Good written, Excel, oral and communication skills, capable of operating at a senior level within retailers and suppliers.
What's on offer:
  • Salary: Up to £30,000
  • Location: This role is based at our Stoke on Trent Distribution Centre - Co-Pack department 
  • Exclusive discounts with a variety of retailers through our Colleague Hub 
The closing date for this vacancy is: Thursday 29th February 2024 

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