Duty Manager - Wyndham Garden Manama

Select how often (in days) to receive an alert: Wyndham Garden is now seeking a Duty Manager - Wyndham Garden Manama to join our team at Wyndham Garden Manama in Manama , Manama .

Job Summary

The Duty Manager is responsible in receiving guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.Maintains effective communication with all related departments during each shift to ensure smooth service delivery.He will also manage rotational shifts including night shift as per schedule.Supplies information and responds to guest queries.

Education & Experience

• A 4-year college degree and at least 3 years of related experience required.
• Supervisory experience required.
• Must be proficient in Windows, Company approved spreadsheets and word processing.

Physical Requirements

• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management. 
• Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
• Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Assist with development of employee morale and ensure training of Guest Services personnel.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
• Monitor proper operation of the PBX. console and ensure that employees maintain Wyndham SOPs in its use.
• Greet and welcome all guests approaching the Front Desk in accordance with Wyndham SOPs.
• Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.
• Assist Guest Service Agents with check-ins and checkouts; confirm that all SOPs are being followed properly.
• Assist and supervise Guest Service Agents with daily duties.
• Train new employees, help to develop and implement training programs.
• Maintain log of rooms in “out of order” status.
• Authorize and sign adjustments and paid outs over the limit.
• Oversee discrepancy report and monitor follow-through.
• Post updated information on 72-hour sheet and review with Guest Service Agents.
• Work closely with housekeeping regarding daily room status.
• Oversee Bell staff in the absence of a Supervisor.
• Confirm that Guest Service Agents, Operators and Bellstaff complete all duties.
• Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Ensure correct and accurate cash handling at the Front Desk.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages and promotions currently underway.
• Follow and enforce all Wyndham hotel credit policies.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Ensure participation within department for monthly Wyndham Enrichment Committee.
• Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores.
• Assist with sign off of all Service Standards by Position for Guest Services staff.
• Monitor all V.I.P.'s, special guests and requests.
• Review Front Office lo book and Guest Request log on a daily basis.
• Oversee Supervisors complaint and request log.
• Log all absenteeism and employee lateness.
• Monitor energy management, PBX, Pay-TV consoles to ensure proper functioning of equipment.
• Block rooms for special groups.
• Participate in Room Inspection programs.

COMPANY OVERVIEW: Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work. Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

You will play an important part in our mission to make travel possible for all by: ∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities. ∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives. ∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include: ∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support. ∙ Competitive salary and benefits. ∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live. ∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them. #J-18808-Ljbffr