Head of Customer Services

at Mackenzie Jones in UAE

Posted on January 10, 2024

Job details

Head of Customer Services Jobs in Sharjah, UAE by Mackenzie Jones | ArabJobs.com

Head of Customer Services

Mackenzie Jones

- Sharjah, UAE

Posted In 22/1/2014 Apply For Job

Applicants 103
Views 6376

Job Description To provide accurate, relevant and timely information on UAB's corporate banking products and services. To handle all transaction related customer queries w.r.t CBGs over the phone / email and resolve them. To resolve customers’ queries, complaints and problems tactfully, effectively and efficiently within agreed turn around times. Handle customer complaints and resolve them as per the guidelines provided by the bank & escalate them in case of any deviation. To liasion with the cash and trade finance operations team for all queries around cash and trade transactions To ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities To escalate issues/ discrepancies requiring management intervention to the relevant personnel as per escalation matrix To make proactive calls to key clients to improve customer satisfaction levels and increase transaction volume

Job Category

Customer Service & Call Center

Job Requirements

Experience

Min: 3 Years

Career Level

Senior

Job Type

Full Time

Vacancies

2 Open Positions

Salary

Negotiable

Gender

Any

Degree Level

Any

Faculty / Institute

Any

Major

Any

Age

Any

Nationality

Any

Residence Location

Any

Languages

Any

Own a Car

Any

Have Driving License

Any Job Skills Minimum 3 years of experience in a call center or customer service unit for a GCC bank Proven track record of success in previous role (through letter of recommendation, actual performance evaluation scorecard etc.) Good communication skills (in both written and verbal English and Arabic) Proficient in MS Office and Excel, with experice of handling core banking platforms such as FINACLE, MiSYS Ability to work on staggered/ rotational + night shifts including weekends to ensure 24x7 customer support Good interpersonal skills with ability to liasion with front line and multiple departments for ensuring customer satisfaction About The Company Mackenzie Jones Middle East has decades of HR, Marketing, Finance & Accounting, Sales, Secretarial & Business Support, Management Consulting and Engineering recruitment expertise. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs. So we always listen, constantly learn, occasionally challenge and frequently advise. It’s all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists. We’re growing rapidly because people appreciate our honesty, commitment and results. Areas of specialties we recruit for are: Human Resources, Finance & Accounting, Marketing, Sales, Secretarial & Business Support, Executive Search, Banking & Financial Services, Management Consulting and Engineering.

Company Industry

Recruitment Agencies

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Home UAE Head of Customer Services

Head of Customer Services

Job details

Head of Customer Services

Mackenzie Jones

- Sharjah, UAE

Job Category

Customer Service & Call Center

Experience

Career Level

Job Type

Vacancies

Salary

Gender

Degree Level

Faculty / Institute

Major

Age

Nationality

Residence Location

Languages

Own a Car

Have Driving License

Company Industry

Recruitment Agencies

Share this job to:

Similar Jobs

Apply safely

Hiring company

Mackenzie Jones

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