Travel Operations Team Lead - Work From Home

Travel Operations Team Lead - Work From Home

Supervisors/Team Leaders (Call Centre & Customer Service) Join our team of visionary leaders!!! Join Goway Travel Ltd. as one of our Inspiring Operations Team Leads and lead with passion in the travel industry! COMPANY DESCRIPTION Since 1970, Goway Travel Ltd. has been providing unforgettable travel experiences for travelers from all walks of life. We are North America’s leading travel provider to the South Pacific and continue to grow our Asia, Africa, and Latin America destinations. We offer a wide choice of travel ideas to more than 40 countries, ranging from fully independent traveling, to escorted tours and adventure touring for the more adventurous trekker. We have a global presence with our head office in Toronto and branches in Vancouver, Los Angeles, and Sydney, Australia. DEPARTMENT/ DIVISION DESCRIPTION The Operations Team Lead is responsible for overseeing and leading a team of travel operations coordinators or travel agents within an organization or travel agency. They provide guidance, support, and coordination to ensure efficient and effective travel operations. JOB RESPONSIBILITIES

• Lead a team providing guidance, support, and mentoring to enhance their performance and productivity.
• Oversee the day-to-day operations of the travel team, ensuring the timely and accurate completion of travel arrangements for employees or client
• Allocate tasks and assignments to team members, considering workload, skills, and expertise, and ensuring proper distribution of responsibilities
• Monitor and evaluate team performance, providing constructive feedback and implementing performance improvement initiatives as needed
• Develop and implement standard operating procedures (SOPs) and best practices for travel operations, ensuring consistency, efficiency, and adherence to travel policies and guidelines
• Collaborate with other departments or teams to ensure smooth integration and coordination of travel arrangements with other operational activities.
• Resolve escalated customer inquiries or complaints, ensuring timely and satisfactory resolutions.

KNOWLEDGE, SKILLS & ABILITIES

• Has a positive attitude
• Strong organizational and problem-solving skills
• Strong leadership and decision-making skills
• Ability to lead process improvement
• Proficient in using Microsoft Excel

Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as an Operations Team Leader? #J-18808-Ljbffr