Digital Product Lead - Hybrid (Chatbot/InApp Chat)
Job details
About Security Bank We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney. We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done. In our constant pursuit of excellence and improvement, we create teams that support our business and each other. We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney. We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done. In our constant pursuit of excellence and improvement, we create teams that support our business and each other. The Role As a Digital Product Lead (Chatbot/InApp Chat) , you will oversee the product development and is responsible for creating new products and ensuring that those products are a match for the target audience and are aligned with the overall with the bank’s strategy. How you'll contribute
- Works closely with multiple departments throughout the bank including business, marketing, and IT
- Builds and support customer centric approach for product portfolio and makes strategic decisions with the customer needs in mind
- At least 2 - 5 years relevant work experience handling digital products related to online payment, online banking, and alike.
- Must have a Bachelor's or College degree.
- Strong UX design knowledge
- Able to make go-to-market plans, develop action plans, and implements client engagement strategies.
- Able to prepare and recommend pricing models and policies to be competitive in the market and drive customer take-up/engagement.
- Able to conduct financial analysis and build a business case.
- Has an understanding of banking and related industry domains, including consumer trends, technological disruptions, and competitive factors that affect products evolving in its space.
- Excellent communication skills
- Attention to detail
- Ability to juggle multiple projects while meeting demanding deadlines, producing high quality. work and projecting a positive attitude.
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