Franchise Hotel - Chief Accountant

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell. [daytoday]

As a Reservations Agent, you will work with trend data to respond to Guest inquiries to develop strong relationships and maximize revenue opportunities. • Manage telephone and email inquiries promptly and professionally and following brand standards, ensuring accuracy and attention to detail at all times • Consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel • Ensuring enquiries are managed to maximize sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible • Understand seasonal and historical trends to ensure maximum occupancy and average room rates • Identify new contacts, develop sales leads, and respond to sales opportunities to maximize revenue • Produce quotations and written confirmation to all clients • Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high-quality standards for relationship building, guest services, selling techniques, and billing and processing contracts. • Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate. • Actively working as part of a team to achieve the department objectives and budget • Actively consider prevention, recovery, and investigation of any complaints • Take over any other tasks and special projects that arise during business. [requirements]

• Bachelor’s degree / higher education qualification. •2-3 years of prior experience in in a five-star environment in the same role. • Strong knowledge of local businesses and business trends required. • Must speak local language(s)[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. #J-18808-Ljbffr