Field Service Engineer
Job details
About Xerotech: Xerotech is a battery technology company that is solving one of the greatest challenges of our generation, industrial electrification. Our talented team is making an impact on a global scale, driven by a shared vision of a fully electric future. We thrive in a fast-paced, energetic, and innovative culture where no two days are the same. We take on big challenges and we appreciate every opportunity to learn along the way. When you join Xerotech, you join a team with a thirst for innovation and a hunger for the fun that comes from turning an industry on its head. This is a once in a life-time opportunity for the person with the right skillset. Field Service Engineer This is an exciting opportunity for a talented Field Service Engineer to help customers deploy our Hibernium platform batteries across various industries and markets. In this role you’ll get to:
- Support customers and applications across various industries (Construction, Mining, Agriculture, Marine, Aviation and other NRMM) and markets globally
- Manage and resolve customer support cases and tickets
- Prepare technical solutions for customers
- Coordinate case resolution with internal experts and engineers across mechanical design, hardware, and software teams
- Run trials and MVPs with customers in collaboration with Product Managers globally
- Assist Account Managers with technical expertise during aftersales support
- Write technical literature including product documentation (e.g., manuals, guides), and solutions for customers
- Be the recognized expert in the business on the product across Hardware and Software
- Promote the product to our sales teams through sales training sessions, whitepapers, technical literature, and other mechanisms
- Gain a deep understanding of customer experience, identify, and fill product gaps and generate innovative ideas that grow market share, improve customer experience and drive growth
- Represent the company during customer visits
- There will be 30-60% travel with this role
- Educated to minimum degree level with an electrical and electronic engineering focus
- Highly ambitious technology enthusiast looking to grow significantly in the role
- Proficient at troubleshooting across Hardware and Software stacks
- Passion for a fast-paced, high growth and high-tech environment
- 5+ years of relevant work experience (preferably in EV or battery related markets)
- 2+ years of experience supporting customers and products (preferably in EV or battery related markets)
- Excellent communication, interpersonal and organizational skills, and the ability to relentlessly prioritize
- Proven technical, quantitative, and critical-thinking skills
- Excellent written and verbal English communications skills
- Excellent listening and presentation skills
- Knowledge of how to develop client-focused and achievable solutions
- Ability to travel globally
- Private Healthcare cover from day one
- Additional private healthcare to cover partners & dependents
- Company Pension
- 23 days annual leave per year
- Active sports and social club with events each month
- Corporate gym rates & free fitness classes
- Wellness programs, including an Employee Assistance Program
- Top-notch tech equipment to work with
- Great atmosphere, team spirit and free office snacks
- Bike to work scheme
- Free parking & more
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