Senior Support Engineer

itContracting are seeking applications for a Senior Support Engineer, this is a permanent position located in Citywest, the role is hybrid. The candidate will work in a team environment with responsibilities to lead the operational support and maintenance activities for the organization. This involves performingmaintenance and day to day support activities to on our cloud and on prem environments, as well as connectivity to over 500 customer sites in 5 regions. Required Experience and Skills

• Excellent Communication and interpersonal skills
• Good leadership skills, including delegation, time management, and prioritisation of tasks.
• Diploma/Degree in Computer Systems
• At least 10 years’ experience working in IT support and Operations role (4yrs+)
• Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems
• Strong analytical and technical skills along with proven software and hardware troubleshooting skills
• Knowledge of cloud technologies particularly Microsoft Azure and at least 1 years’ experience in maintenance and minor enhancement activities in these environments.
• Experience of supporting Windows 10/11 and Microsoft suites of services and client devices in a global environment.
• Ability to work independently and as part of a small team in a global environment.
• Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge
• Broad understanding of multiple technologies and business domains
• Experience in Risk, Compliance, and Cybersecurity is an advantage.

For more information, please apply here or contact Paul Evans (Paul.Evans@eirevo.ie) in itContracting directly. Eirevo / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation, or disability. Eirevo / itContracting apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Eirevo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Eirevo / itContracting. ITC5366#J-18808-Ljbffr