Customer Service Representative - Voice

Customer Service Representative - Voice at Security Bank Corporation | Batangas State University The National Engineering University Career Portal Menu

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Security Bank Corporation

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• 1,000 - 50,000 employees

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Customer Service Representative - Voice

Makati Upskill and be responsible in providing quality customer service experience of the Contact Centre through Inbound/Outbound Calls

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Opportunity details

Opportunity Type Graduate Job Number of Vacancies 1-25 Salary PHP 250,00015 Months Guaranteed Pay and a performance incentive bonus Start Date Ongoing

Application dates

Applications Open 16 Nov 2023 Applications Close 15 May 2024

Hiring criteria

Entry pathway See details

Working rights

Philippines

• Philippine Citizen
• Philippine Permanent Resident
• Philippine Student Visa
• Philippine Temporary Work Visa

Read more About Security Bank We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney. We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done. In our constant pursuit of excellence and improvement, we create teams that support our business and each other. The Role As a Customer Service Representative (Voice Account) , you will be responsible for delivering the Center’s objective of providing quality service to customers, particularly through robust and effective customer service & contact desk. You will attend to clients’ inquiries, requests, and complaints within the set service standards. How will you contribute

• Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
• Fulfill and ensure completion or closure of all lodged tickets
• Read or check daily updates, announcements, or process amendments as indicated in the knowledge base; Review process documentation and references as necessary
• Accomplish and submit required trackers or performance records according to the prescribed frequency
• Adhere to assigned breaks or off-phone schedules; Utilize the appropriate auxiliary modes to ensure proper tagging of activity
• Attend all required pieces of training, refreshers, or new knowledge courses; Complete all mandatory learning courses
• Elevate timely any escalated interaction; Adhere to the escalation process
• Coordinate with Team Leader in determining mitigating steps and providing the best solution for clients

What we're looking for

• Bachelor’s Degree in any field
• Preferably with at least 6 months of customer contact center experience
• Must have effective communication skills
• Knowledgeable with MS Office
• Able to multi-task and manage various types of client interactions
• Must be willing to work on shifting schedule, holidays, or weekends as needed

Fresh Graduates are welcome to apply!

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Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway

Degree or Certificate

Minimum Level of Study Bachelor or higher Study Field B F G General Skills & Pathways H

Work rights

The opportunity is available to applicants in any of the following categories. Philippines Philippine Citizen Philippine Permanent Resident Philippine Student Visa Philippine Temporary Work Visa

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