Application Support Engineer III

JOB DESCRIPTION Make your application after reading the following skill and qualification requirements for this position. As an Application Support Engineer III at JPMorgan Chase within the Engineering Platform and Experience team, your role involves being a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. This team provides a world class set of tools to enable the 40K technical employees of JP Morgan to deliver industry leading technical solutions to their customers. As an experienced member of our Production Management team, we look first and foremost for people who are passionate around solving technical problems through caring client interactions, technical expertise, sound engineering practices and a desire for continuous improvement. You'll be required to apply your depth of knowledge and expertise to all aspects of the software life-cycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of “customer & client first” and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment—one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally. Job responsibilities

• Provide support and maintenance for the company's DevOps Infrastructure and Applications.
• Troubleshoot issues related to Plan, Create CI/CD and Deployment pipelines.
• Collaborate with development and operation teams to ensure smooth software releases and deployments.
• Monitor system performance and identify areas to improve in terms of efficiency, reliability, and scalability.
• Implement and maintain monitoring, logging, and alerting systems for proactive issue detection and resolution.
• Work closely with development teams to ensure proper configuration management and version control practices.
• Participate in incident response and resolution, including root cause analysis and post-incident reviews.
• Stay updated with industry trends and best practices in DevOps and automation.

Required qualifications, Capabilities, and skills 

• Previous technical experience in application support with exposure to SDLC practices.
• Experience with technical support of applications or platforms
• Excellent written and verbal communication skills, work effectively with cross-functional teams.
• Expertise in a development language such as Java or Python or scripting languages such as Java Script, Bash or PowerShell.
• Understanding of CI/CD Pipelines in a globally distributed environment using Git, Artifactory, Jenkins, Docker registry, etc.
• Experience with micro-services, Unix, Linux
• Experience of Agile Methodologies (Scrum/Kanban, Test Driven Development etc)
• Experience in a DevOps or support role, working with CI/CD tools and infrastructure automation.
• Excellent problem-solving skills and the ability to analyze complex issues and provide effective solutions.
• Support knowledge of containerization technologies like Docker and orchestration platforms like Kubernetes.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.

Preferred qualifications, capabilities, and skills

• Experience with configuration management tools like Ansible, Puppet, or Chef
• Experience with Agile development methodologies is a plus
• Experience in data mining and querying against databases
• Experience and comfortable working in a high paced dynamic environment

   ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.