Customer Success Specialist

Job Description

• Coordinating with different teams to solve issues in a timely manner.
• Handle all Customer inquiries completely and accurately.
• Resolve and manage Customer complaints and problems to their satisfaction as per the scope set.
• Use Customer service skills to optimize the opportunity for each customer contact.
• Use all acquired skills from the delivered training to all call scripts, communicated process, and achieve quality communicated targets
• Complete all necessary documentation related to different transactions handled
• Alert the Supervisor of issues or concerns that require escalation for complete resolution
• Maintain confidentiality of Sylndr’s customer's data
• Reach the communicated target for each type of transaction handled
• Participate in individual and team training/ meetings in order to ensure that knowledge is up to date

Job Requirements

• High sense of commitment and discipline
• High Sense of quality and precision in fulfilling duties and tasks
• Experience in a customer service role
• Self-starter
• Able to identify customer needs
• Able to organize and communicate information clearly
• Has a positive and professional customer-oriented attitude
• Can articulate voice and tone
• Telesales skills is a huge plus
• Has 6 months of experience most of which in call center/customer service