Job details
Customer Sales Advisor - Office hours Monday to Friday only! Join Sky Ireland as a Customer Sales Advisor in our Dublin contact centre earning €27,473 per annum with the opportunity to earn up to 18% bonus each year. Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means youll split your time between home and the office. What youll do: ● Take inbound calls from existing customers who are thinking about cancelling all or part of their subscription. ● Get to know your customer through great conversations to assess their needs & overcome any objections they may have and make sure they have a package that suits their needs best. ● Be available to support our customers Monday to Friday between the hours of 9am - 5:30pm Training and Development is hugely important to us which is why well teach you all you need to know about our award-winning products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What youll bring: ● A passion for great customer service ● Target driven ● Brilliant at connecting with people ● Ability to understand our customers needs ● Creative approach to problem solving ● Willingness to learn new skills What we offer: ● Regular incentives & rewards ● In-depth sales training, that can be applied to any sales environment ● Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program The Benefits: At Sky Ireland, we offer our employees an extensive list of benefits, including: ● Free Sky TV, along with discounted broadband ● Private healthcare with Laya Healthcare ● Annual Sharesave scheme ● Sky pension plan and Life Assurance which gives you extra piece of mind ● Dental healthcare options ● Cycle to work scheme ● Exclusive discounts from over 800 retailers Inclusion: CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where youll work! Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: Why wait? Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, well ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. <br> Our contact centres have embraced hybrid working which means youll split your time between home and the office. <br> What youll do: <br>● Take inbound calls from existing customers who are thinking about cancelling all or part of their subscription. <br>● Get to know your customer through great conversations to assess their needs & overcome any objections they may have and make sure they have a package that suits their needs best. <br>● Be available to support our customers Monday to Friday between the hours of 9am - 5:30pm <br> Training and Development is hugely important to us which is why well teach you all you need to know about our award-winning products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. <br> What youll bring: <br>● A passion for great customer service <br>● Target driven <br>● Brilliant at connecting with people <br>● Ability to understand our customers needs <br>● Creative approach to problem solving <br>● Willingness to learn new skills <br> What we offer: <br>● Regular incentives & rewards <br>● In-depth sales training, that can be applied to any sales environment <br>● Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program <br> The Benefits: <br> At Sky Ireland, we offer our employees an extensive list of benefits, including: <br>● Free Sky TV, along with discounted broadband <br>● Private healthcare with Laya Healthcare <br>● Annual Sharesave scheme <br>● Sky pension plan and Life Assurance which gives you extra piece of mind <br>● Dental healthcare options <br>● Cycle to work scheme <br>● Exclusive discounts from over 800 retailers <br> Inclusion: <br> CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <br> Where youll work!<br> Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <br> When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: <br> Why wait?<br> Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. <br> To find out more about working with us, search #LifeAtSky on social media. 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In this vital course, you will learn all the necessary customer service skills and knowledge you require to do well in your ability in this field.<br /> <br /> <strong>Why Should You Choose Customer Service Level 2</strong><br /> <br /> Internationally recognised accredited qualification<br /> 1 year accessibility to the course<br /> Free e-Certificate<br /> Instant certificate validation facility<br /> Properly curated course with comprehensive syllabus<br /> Full-time tutor support on working days (Monday – Friday)<br /> Efficient exam system, assessment and instant results<br /> Access to the course content on mobile, tablet or desktop from anywhere anytime<br /> Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Customer Service</strong> <ul> <li>Introduction To Customer Service</li> <li>The Power of Positive Thinking in Customer Service</li> <li>Types of Difficult Customers and How to Help them</li> <li>How to Deal with Difficult Customers</li> <li>Understanding Customer Service</li> <li>Identifying Customer Expectations</li> <li>Providing Excellent Customer Service</li> <li>Focusing on the Customer</li> <li>Customer Service and the Telephone</li> <li>Handling Complaints</li> <li>Enduring Stress</li> </ul> <strong>Customer Service Basics</strong> <ul> <li>Customer Service and Retention Templates</li> <li>Customer Service & Retention Checklist</li> <li>Customer Service Checklist</li> </ul> <strong>Customer Service Skills</strong> <ul> <li>First Lesson</li> <li>Second Lesson</li> <li>Third Lesson</li> <li>Fourth Lesson</li> <li>Fifth Lesson</li> </ul> <strong>Microsoft Word</strong> <ul> <li>Module One – Getting Started</li> <li>Module Two – Opening</li> <li>Module Three – Working with the Interface</li> <li>Module Four – Your First Document</li> <li>Module Five – Basic Editing Tasks</li> <li>Module Six – Basic Formatting Tasks</li> <li>Module Seven – Formatting Paragraphs</li> <li>Module Eight – Advanced Formatting Tasks</li> <li>Module Nine – Working with Styles</li> <li>Module Ten – Formatting the Page</li> <li>Module Eleven – Sharing Your Document</li> <li>Module Twelve – Wrapping Up</li> </ul> <strong>Microsoft Excel</strong> <ul> <li>Module One – Getting Started</li> <li>Module Two – Opening Excel</li> <li>Module Three – Working with the Interface</li> <li>Module Four – Your First Worksheet</li> <li>Module Five – Viewing Excel Data</li> <li>Module Six – Building Formulas</li> <li>Module Seven – Using Excel Functions</li> <li>Module Eight – Using Quick Analysis</li> <li>Module Nine – Formatting Your Data</li> <li>Module Ten – Using Styles, Themes, and Effects</li> <li>Module Eleven – Printing and Sharing Your Workbook</li> <li>Module Twelve – Wrapping Up</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Manager Customer Service,Customer Service Engineer,Customer Service Manager', 'eligibility' => null, 'school' => 'Adams Academy', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 33 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '90% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '39307599', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Contact Centre Customer Sales Advisor - Dublin - weekdays only!', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => 'Customer Sales Advisor - Office hours Monday to Friday only!<br> Join Sky Ireland as a Customer Sales Advisor in our Dublin contact centre earning €27,473 per annum with the opportunity to earn up to 18% bonus each year. Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. <br> Our contact centres have embraced hybrid working which means youll split your time between home and the office. <br> What youll do: <br>● Take inbound calls from existing customers who are thinking about cancelling all or part of their subscription. <br>● Get to know your customer through great conversations to assess their needs & overcome any objections they may have and make sure they have a package that suits their needs best. <br>● Be available to support our customers Monday to Friday between the hours of 9am - 5:30pm <br> Training and Development is hugely important to us which is why well teach you all you need to know about our award-winning products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. <br> What youll bring: <br>● A passion for great customer service <br>● Target driven <br>● Brilliant at connecting with people <br>● Ability to understand our customers needs <br>● Creative approach to problem solving <br>● Willingness to learn new skills <br> What we offer: <br>● Regular incentives & rewards <br>● In-depth sales training, that can be applied to any sales environment <br>● Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program <br> The Benefits: <br> At Sky Ireland, we offer our employees an extensive list of benefits, including: <br>● Free Sky TV, along with discounted broadband <br>● Private healthcare with Laya Healthcare <br>● Annual Sharesave scheme <br>● Sky pension plan and Life Assurance which gives you extra piece of mind <br>● Dental healthcare options <br>● Cycle to work scheme <br>● Exclusive discounts from over 800 retailers <br> Inclusion: <br> CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <br> Where youll work!<br> Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <br> When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: <br> Why wait?<br> Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. <br> To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. <br> Just so you know: if your application is successful, well ask you to complete a criminal record check. 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Hiring company
Sky
-
Customer Service Skills Online Adams AcademyAED 242
AED 2,424Duration: Upto 1 Hours -
Customer Service Level 2 Adams AcademyAED 107
AED 1,065Duration: Upto 33 Hours
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https://ie.jooble.org/external/1350199700896351838?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=cb873225edcf955514a920ad5473bfd5