Regional Retention Program Manager
Job details
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Regional Retention Program Manager
Apply remote type Hybrid locations Mapletree Business City, Singapore, Singapore time type Full time posted on Posted Today job requisition id R86026 Position Summary To formulate and work cross-functionally on regional customer retention programs to engage with Samsung’s existing consumer base. This role will include retention program design & commercial planning in collaboration with regional customer service and D2C eStore teams. Role and Responsibilities- Ideate and execute retention programs based on customer service data analysis and product sales strategy across product portfolios in Samsung Southeast Asia & Oceania region
- Design retention sales mechanics to accommodate different customer requirements and different product upgrades
- Demonstrate knowledge on retention sales framework to guide customer service division and all 8 subsidiaries in how to position offers, communicate with customers, run marketing and monitor and manage retention sales
- Lead regular collaboration meetings with customer service and D2C eStore to provide in-depth plan for monthly or quarterly offers
- Develop annual and quarterly retention sales strategy for the region to define key initiatives and improvement ideas for retention sales
- Degree holder with at least 2 years of relevant working experience in eCommerce / customer retention within the consumer space.
- Expertise in both strategy & plan development, as well as execution of key initiatives & programs to drive online business growth
- High energy and comfort level towards working in a fast-paced and matrix organization environment
- Excellent communication skills to manage relationships with subsidiaries and ability to drive consensus, execution across teams, multi-function organization and different level of hierarchy
- Good project management skills, to be able to effectively work with a budget, meet deadlines for multiple projects and ensure sales target is being met.
- Strong analytical skills, to be able to acquire and analyze data to draw actionable insights and apply towards sales achievement
- Experience in customer retention program management or sales in both offline and online in consumer space is strongly preferred with some knowledge or experience in marketing & Hybris will be an added advantage.
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Job Alerts : If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( ). #J-18808-LjbffrApply safely
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