Senior Customer Support Specialist - Ecommerce Platform
at T&N
in
Egypt
Posted on January 9, 2024
Job details
Job Description
- Provide outstanding customer service by assisting customers with inquiries, product information, and order processing. - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. - Process customer orders, ensuring accuracy and efficiency. - Follow up with the shipping gateways the orders status and assigned tickets. - Resolve customer issues, complaints, and inquiries in a professional and timely manner. - Collaborate with cross-functional teams to ensure customer satisfaction. - Document and report recurring customer issues for process improvement. - Resolve customer issues and complaints to ensure customer satisfaction. - Collaborate with our content and product teams to provide accurate and up-to-date information to customers. - Use in-house customer service software to manage and track customer interactions.Job Requirements
- Proven work experience as a customer service representative - In-depth knowledge of performance metrics - Good PC skills, especially MS Excel - Excellent communication and leadership skills - Organizational and time-management skills - Chat and Email Skills - Degree in Management or training in team leading is a plus. - E-commerce experience is a must - Familiarity with CRM - CMSs like Shopify and customer service tools.Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
