Home UAE Guest Services Executive

Home UAE Guest Services Executive

Guest Services Executive

at Jumeirah Group Dubai in UAE
Posted on January 8, 2024

Job details

  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.
Today, Jumeirah is a Dubai national champion and an acclaimed luxury hospitality leader — operating 24 Jumeirah branded properties (6,747 keys) in eight countries. As exemplified through its flagship hotel, and global icon, Burj Al Arab, Jumeirah has transformed the way that luxury is defined.In 2018, Jumeirah entered a phase of accelerated growth under the leadership of its new CEO, José Silva. We have seen unparalleled success in Dubai and regionally, and will build upon this expertise as it expands internationally. In terms of strategy, Jumeirah Group will continue to own properties and grow through acquisition, as well as hotel management agreements. Both new and existing markets have been identified for expansion across Middle East, Europe and Asia with the vision to take the brand global — with each property clearly stamped with the Jumeirah signature, to make a strong statement within the industry. Report This Job Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Our goal is to make hiring as easy as possible. We find the right talent for every company, ensuring that each candidate finds a job they enjoy. Dr.Job FZ LLC provides 360-degree AI-powered recruiting and job search solutions. If you are looking for a job and haven't found your chance yet, you can upload your profile on our website and find thousands of opportunities globally!Our platform gives you the flexibility you need to thrive in today's market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site. #J-18808-Ljbffr

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