Maritime Operations Center (MOC) User Support Specialist
Job details
Overview This position description is subject to change at any time as needed to meet the requirements of the program or company. The Maritime Operations Center (MOC) User Support Specialist shall provide support service activities required to operate, maintain, upgrade, and manage identified NAVCENT Information Technology (I.T.), Communications Services, and underlying infrastructure and system components. TS/SCI Clearance required. Responsibilities Major Job Activities:
- Provide Tier 1 support to NAVCENT service desk customers via phone, email and computer chat
- Support shall be performed directly on end user devices or remotely through Windows remote management tools
- Install and update computer hardware and software
- Prioritize work orders according to established performance priority timelines
- Must be highly organized and detail orientated to keep adequate notes for work orders
- Provide various administrative and clerical tasks as needed.
- Up to 20% travel may be required, to various ports within the Indian Ocean and Middle Eastern AOR.
- Personnel may be required to stand or sit for prolonged periods of time. Individual must be able to lift up to 30 lbs. unassisted.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection of installed computer and network equipment.
- BS in Information Technology (or equivalent technical degree) or 5+ years technical experience in related discipline required.
- IAT Level II Certification (per DoD Inst 8750.1 and Navy guidance) required. CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP with IA and CE required.
- 5+ years’ experience with Navy or DoD Networks (SIPRNET, NIPRNET, SCI).
- 5+ years’ experience with Tier 1 Help Desk support.
- 5+ years’ experience C4I Systems experience: JWICS, GCCS-J/M, FMV, DCGS-N, CENTRIX/other C2 Systems Administration.
- Active DoD TS-SCI Clearance.
- Provide Tier 1 support to NAVCENT service desk customers via phone, email and computer chat.
- Detailed knowledge of MOC C2 systems to include knowledge of fleet communications and architectures.
- Must be able to communicate well both orally and in writing.
- Must be able to communicate well with senior Navy / DOD officials and technical personnel.
- Must be detail oriented to adequately record and close trouble tickets.
- Candidate must be able to provide training remotely and in person.
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