Voice of Customer (VOC) Leader
at LG Electronics
in
Egypt
Posted on January 8, 2024
Job details
Job Description
- Take ownership of customers issues and follow problems through to resolution
- Set a clear customer delight mission and deploy strategies focused towards that mission
- Improve customer service experience.
- Develop service procedures, policies and standards
- Keep accurate records and monitor Key Performance Indicators with
- Analyze statistics and provide triggering points with action plans
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Develop and apply best practices based on benchmarking other industries
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Improve customer service experience, create engaged customers
Job Requirements
- Bachelor of Engineering [Electronics & communication is preferred] or Business Administration
- Max. Age : 38 Years Old
- 5~12 Years Exp. in Electronics &Home Appliances Industry ( with 2 years of them as Customer Service Manager or Service Center Supervisor)
- V.Good Ms. Office & English Skills
- Client Facing and communication skills
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
