CUSTOMER SERVICE EXECUTIVE

· To ensure meeting customer’s expectations by providing excellent service. · Understand and anticipate customer needs to provide personalized and efficient service. · Address customer inquiries, concerns, and complaints promptly and professionally. · To gather compile all the complaints received. (Document and categorize all complaints received from customers.) Analyze the root causes of complaints and work with relevant teams to implement corrective actions.)· Create professionals’ image of company on the service provision. (Demonstrate the company's commitment to quality service through consistent and reliable interactions.)· Act as a support and work closely with Sales person. · Attend to customer inquiries & solve problems within the same day. · Professional in communicating and building good relationships with external parties including customers, agents, shipping liners and vendors. · Plan, organize and coordinate the movement of shipments based on the agent/customer’s requirements · Provide timely, reliable and complete updates on the status to agent/customers. (Ensure that shipments are processed efficiently, and relevant documentation is in order)· Capable of handling daily operations & documentations for both export and import shipments · Ad-hoc task assigned by management.   Qualification Requirement: * Good communication skills * Proactive and organized approach to multitasking. * Strong leadership and interpersonal skills. * Ability to stay calm when customers are upset and work under stress. * Initiative and ability to work independently with minimal supervision * Team player and result oriented * Minimum 2 years experience in logistics industry Work Schedule: This job has the following work schedule: Monday - Friday Weekends Off Office hours Public Holidays 5 days / week Benefits & Perks This job has the following benefits: Paid sick leave Parental leave Medical coverage Training & professional development Company equipment This job is located in Klang, Selangor, Malaysia. Are you interested in this position? If so, apply now and get a response from us fast! Don’t miss out an opportunity to advance your career to the next level.