Sales Team Lead (Temporary) - SPARK Schools Support

Watch our Vision Video: Take a tour of our Website: SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively. The blended learning model, which combines classroom teaching and online instruction, allows teachers to anticipate student needs and equips schools to provide personalized education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure the accessibility of university and careers for all. SPARK Schools is a high growth, mission and values-driven entrepreneurial organisation, operating 21 primary schools, 5 high schools and serving over 15,500 families in 2024. We are looking for dynamic people to join our team. Reports To: Sales Manager Purpose: As a Sales Team Leader, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets and deliver exceptional customer service. You will play a key role in coaching, mentoring, and developing your team members to maximize their potential and drive revenue growth. Responsibilities: Team Leadership:

• Lead, motivate, and inspire the sales team to meet and exceed sales targets.
• Set clear performance expectations and provide regular feedback to team members.
• Conduct regular team meetings to discuss strategies, goals, and performance metrics.
• Monitor team performance against sales targets and KPIs.
• Analyze sales data and provide insights to improve sales processes and strategies.
• Implement corrective actions when necessary to ensure goals are met.

Sales Strategy and Planning:

• Oversee and answer inbound calls from customers, parents regarding all new enrolment

queries.

• Actively grow existing enrolment numbers, manage and report on new enrolments,

transfers and attrition

• Collaborate with the Sales Manager to develop and execute sales strategies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Update respective account information on CRM and other relevant platforms utilised

in fulfilling the required tasks

• Provide quality customer service on every request for information and clearly

communicate with customers, parents, academic and school operations staff

• Be a strong brand ambassador who can deliver exceptional service to customers, parents,

academic and school operations staff

• Deliver memorable positive experiences for every prospective parent and stakeholders
• Act as a subject matter expert on all enrolment and admissions related processes and

procedures

• Work directly with the Sales Team to ensure opportunities are converted and scholars are

placed in their respective grades and schools timeously

• Pro-actively defuse problems or issues and provide feedback to the respective teams

impacted or affected

• You will be tasked with enhancing customer satisfaction levels, loyalty, advocacy and

positive word of mouth

• Conduct self in a professional manner at all SPARK events and with all stakeholders.
• Promote the vision and mission of SPARK Schools Support to SPARK Schools Support

staff and SPARK Schools staff, scholars, families, and the greater community.

• Actively participate in School Open Days

The ideal candidate will possess the following qualifications and criteria:

• Matric/Grd 12 Certificate
• 2-3 years of call center experience in a sales environment as a leader
• Excellent verbal, written and interpersonal communication skills;
• Outstanding customer service skills and dedication to providing exceptional customer

care;

• Must be self-motivator and self-starter;
• Focus on quality and customer service;
• Must adapt well to change and successfully set and adjust priorities as needed;
• Must be proficient with computer skills;
• Bi-lingual a plus

Experience:

• Proven experience in sales, with a track record of meeting or exceeding targets.
• Previous experience in a leadership or supervisory role.
• Strong communication, interpersonal, and leadership skills.
• Proficient in using CRM software and sales analytics tools.
• Excellent problem-solving and decision-making abilities.
• Valid driver’s license (Optional)
• At least two years working closely with the HR team to maintain and enhance the companies human resources by planning, implementing and evaluating employee relations and HR policies, programs and practices

Personal Skills:

• Exceptional listening and analytical skills;
• Solid time management skills;
• Must be able to effectively deal with people at all levels, inside and outside of the

company;

• Creative ability and writing proficiency
• Ability to multitask and successfully operate in a fast paced, team environment;

Values: Service, Persistence, Achievement, Responsibility, Kindness SPARK offers:

• fair market linked remuneration

• performance-based annual bonuses and increases

• above average/good annual leave

• life, disability and funeral cover

• employee wellness support

• educational support & study leave

• individualised professional development, support and mentorship

• employee discount on school fees

• opportunities for career growth

Position Type: Limited duration/Fixed Term contract. Compensation: Commensurate with experience (Associate level) Location: SPARK Support, Rosebank SPARK schools is an equal opportunities employer and preference will be given to candidates from designated groups with due consideration of the company’s Employment Equity goals and targets. SPARK schools encourages persons with disabilities to apply. SPARK Schools may expire the posting of this advertisement at their own discretion. Kindly note that should you have not heard from us within two weeks of the closing date please consider your application unsuccessful. #J-18808-Ljbffr