Associate / Analyst, Relationship Executive, SME Banking, Institutional Banking Group
Job details
Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. Responsibilities
- Manage a portfolio of SME customers for the untagged customer base in SME Banking by providing quality and consistent service.
- Work with our partners like Branches, DBS BusinessCare and T&O departments to manage and resolve customer issues.
- Manage corporate customer service issues including complaints, restructuring, re-pricing and waiver of fee requests.
- Know our customers by performing Customer Due Diligence (CDD) for Account Opening, Trade/FX/BG/Merchant/Card applications, as well as during trigger events.
- Perform credit reviews for borrowing corporate customers and also manage corporate customers' expectation on line reduction/recall of facilities, this including the working out of acceptable repayment schedules.
- Work with partners to put in place standard operational procedures to service corporate customers more efficiently.
- Handle BG/Trade Highlights.
- Cross sell bank's products and services.
- Degree / Diploma Holder, with at least 2 years of working experience
- Good communication and customer service skill
- Good team player
- Ability to multi-task
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