Customer Service Executive (Mandarin Speaker)
Job details
Job Description: - Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Assist in interface- testing, system setting testing, problem collection, consolidation and troubleshooting. - Provide product-related information and assist in the process of bidding materials. - Identifying opportunities for process improvements to enhance the overall customer experience. - Troubleshooting IT issues and resolving customer complaints. - To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements. - Back up other team members when there is shortage of manpower within customer service department. Qualification: - Diploma or Degree in any field. - Proven experience in a customer service or technical support role, preferably in the IT industry. - Strong data analytical and tabulation, communication skills and excellent presentation skills. - Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients. - Able to work on weekend and public holidays. - Meets the typing requirement (50W in 1 minute)- Fresh graduates are encouraged to apply. Benefit: - 13th month salary - 12 days annual leave - season parking pass Work Schedule: This job has the following work schedule: Day shift Monday - Friday Public Holidays Shifting schedule Benefits & Perks This job has the following benefits: Training & professional development This job is located in Bangsar South, KL, Malaysia. Are you interested in this position? If so, apply now and get a response from us fast! Don’t miss out an opportunity to advance your career to the next level.
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