Division Leader - Cards & Retail Customer Service Cebu Cebu, Central Visayas, Philippines Poste[...]

The position is a key member of the Customer Service Philippines Leadership Team overseeing our Cards Cebu Operations. Job Responsibilities:

• Provides coaching and development plan for direct reports (Team Leaders)
• Ensures Team Leaders are meeting work objectives in an efficient, thorough and productive manner.
• Ensures employee compensation is reflective of performance, experience and contribution.
• Responsible for creating, implementing and validating strategies and initiatives to achieve business objectives.
• Builds and maintains relationships with key Chase Partners.
• Regularly review results and identifies procedural and operational changes to improve performance.
• Maintains open and honest communication with employees to facilitate career development and seek feedback.
• Consistently identifies and implements strategies for ongoing improvement.
• Ensures consistency and alignment on the operational system/ procedures established by the business.
• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards

• Bachelor's Degree, MA degree or units would be an advantage
• Three or more years direct team lead or supervisor experience in a robust operations environment
• Strong analytical skills, ability to set and achieve challenging goals
• Excellent interpersonal skills with proven record of good management, personnel development and participation in team-oriented projects
• Superior verbal and written communication skills
• Tact and good judgment in confidential situations and proven experience interacting with senior management and customers
• Ability to meet deliverables and function calmly in situations of high stress and tight timetables.
• Ability to think independently, assess risk and controls, and make calculated risk based decisions in a timely manner