APAC Front Line Manager & Manila Site Leader, Grundfos Water

Press Tab to Move to Skip to Content Link Application Deadline: February 2, 2024 Workplace: Hybrid Position Location: Pasig City, PH, 1605 Contract Type: Full-Time Employment Type: Regular Are you excited about technical sales and enjoy solving problems for your customers? Are you a skilled people leader with proven history of developing a team, planning, organizing, etc? Do you have a curiosity to explore what is possible? Then we have an interesting position for you at Grundfos! As part of the Customer Sales and Support Center within the Grundfos Water division, this position as APAC Front Line Manager & Manila Site Leader will be responsible for the performance of the department or a team through task guidance, direction setting & motivation of the workforce. Ensure the implementation of hub setup and ensure the process transitions are efficiently monitored and meet Go-Live targets. This role will be based in our office in Ortigas, Pasig City, and with the flexibility to work from home at least 2x in a week. Responsibilities:

• Own and maintain their end-to-end aligned processes across the organization/processes within their area, ensuring that they are standard, efficient, effective, and aligned with the COEs and company's goals and procedures.
• Assess current processes identify improvement opportunities and implement plans to achieve improvement.
• Assist team with prioritizing and handling inquiries & to evaluate Service Level Agreements and Key Performance Indicators through effective team leadership.
• Develop, implement, and maintain Standard Operating Procedures and training material as needed.
• Work with employees to implement goals monitor staff performance and take appropriate action to improve performance as needed.
• Develop and monitor important metric dashboards and other reports/controls for all shared services functions and resolve deviations as needed to ensure data quality
• Partner with their respective Project Manager & Regional CSSC and sales leaders to advise, guide, and support the process design experience, creating and owning a clear roadmap for their functions
• Build and maintain good relationships with key stakeholders to ensure process improvements are aligned with business goals.
• Develop and implement process improvement, using automation and innovation initiatives that ensure global alignment, efficiency, effectiveness, and consistency across the organization
• Ensure that process-related risks are identified, assessed, and mitigated appropriately
• Provide leadership and guidance on process and technology within their respective areas to business owners across the organization
• Be the local site leader for the Manila team to ensure wider team coherence and alignment with local policies.

Skills and Experience Required:

• Must have at least 10+ years of full-time, Managed or experienced in handling very high functional knowledge
• Proven stakeholder management skills and ability to understand business requirements and translate them into process and technology design solution
• Comprehensive ‘process’ thinking that connects the dots through its functional silos.
• Curious, self-driving, inspirational, business-oriented, and costs conscious
• Ability to influence performance through others
• Good English communications skills both written and verbal
• High analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges.

If this role intrigues you, please click the 'Apply' button to progress with your application. About Grundfos   Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. An inclusive team If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is. #J-18808-Ljbffr