Digital Experience Designer

Are you looking for the next step in your design career? Do you love working with customers to discover what they need? Join us in shaping a more just world. About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities. About the Role As the GCO Digital Experience Designer you will be responsible for providing seamless customer experiences across the Global Customer Operations organization, including chat and chatbot services, customer portals and communities, and other digital support channels. Responsibilities

• Participates in project meeting(s) for complex project definition, needs assessment, and design review. Evaluates the needs and requirements of users and provides expertise in the design specifications.
• Demonstrate sound judgment and initiative to satisfy and serve external and internal customers and stakeholders.
• Documents and manages processes for day-to-day administration of digital experience solutions.
• Designs chatbot conversations, owning the process from research and design to conversation scripting and testing.
• Assists in maintaining and optimizing Machine learning models.
• Reviews chatbot conversations to identify misclassified or unrecognized intents, identifying and resolving problems with labeled data

Requirements

• Experience designing and writing natural dialog flows for AI, voice assistants, chatbots, or other multimodal/ conversational applications.
• Applied knowledge of conversation design principles
• Understanding of NLP, training ML models, and payloads
• Strong written, visual, and verbal communication skills
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Ability to make informed decisions and to work cross-functionally to ensure timely, successful project completion
• Ability to work with minimal supervision; Takes high degree of ownership over their work

Work in a way that works for you We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees Working with Us LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace. Working for you We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Comprehensive, multi-carrier health plan benefits - Disability insurance - Life and accident insurance - Retirement benefits - Modern family benefits, including adoption and surrogacy About our Team LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . Please read our Candidate Privacy Policy . #J-18808-Ljbffr