Head of Capability

In this newly created role, you will be responsible for leading a team of training specialists and the primary purpose is to develop Capability frameworks that will deliver an improved customer experience. This role is responsible for creating and implementing operational learning standards whilst building capability within the front-line teams across CX (and Mobility). While responsible for traditional training programme delivery and instructional design for the Experience Division, the Head of Capability works with the NZAA Organisational Capability team to ensure there is alignment relating to leadership, compliance, induction, values, and behaviours.

• You'll have strong self-awareness, EQ and communication.
• You'll have managed a diverse range of stakeholders within a multi-functional and highly complex environment.
• You'll have strong attention to detail and very well organised.
• You'll have an understanding of adult learning, effective training methodologies and tools.
• You will have the ability to comfortably work in ambiguous, dynamic, and fast paced environments.
• You'll have the ability to make technical sound simple, having a strong business/commercial lens to delivering training to a diverse audience.
• Superannuation
• A birthday day off
• Free AA Membership
• Discounts off insurance products and services
• A hybrid work environment
• Be part of a HRD employer of choice

Working with the AA | Me mahi tahi tatou ki AA For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities. Come join us and take your career on its next adventure! Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role. #J-18808-Ljbffr