Project Manager - Contact Centre Doha

at Qatar Airways - Other locations in Qatar

Posted on January 8, 2024

Job details

About the role We are currently recruiting for Project Manager for Customer Contact Centre in Doha. In this role, you will oversee and manage large to complex diverse and/or strategic projects related to planning, coordinating, implementing, timing, functionality, quality and cost for the Contact Center network that have a wide impact across the business. You will Lead the strategic discussion about the next development phase of CCC. Your specific responsibilities includes:

Own the change management to scope in order to define the project management requirement both functionally and non-functionally.
Serves as a focal point for a variety of projects that are typically moderate to complex/challenging, sensitive and/or critical to the business in nature. Leads projects for CCC in the area of business process implementation and optimization, property decisions and technology enhancements.
Directs all the functional groups involved with a pre-defined project in order to meet all project requirements in terms of time, functionality, quality and cost.
Analyses and makes decisions on CCC projects, considering project functionality, cost, schedule and quality and making trade-offs, as appropriate, for each project being managed.
Develop complex project plans to support successful project delivery.
Formulates and manages project plans to include – management of deliverables, determination and tracking of project schedules including commercial milestones, regular project reviews and reporting.
Defines forecasts, manages and reports on project resources (capital, expenses). Reviews the release and detailed functional specifications to ensure project compliance.
Analyses and manages project changes, manages quality assurance deliverables and is responsible for ongoing risk management.
Meet pre-defined project commitments and acts as the main point of contact for the project.
Lead the estimation activities. Review the estimates and communicate to all stakeholders in order to plan for required budget and resources to successfully execute the project.
Periodically take corrective measures and communicate to all stakeholders as per the communication plan, schedule, monitor, review and control all the project phases – requirements gathering, design, architecture, development, testing and implementation in their entirety in order to deliver projects successfully and as per project goals.
To participate, lead proposal preparation, design the solution, keeping the organizational imperatives, prepare and review the estimations, capture the inputs from stakeholders, liaison for required approvals and take the bottom line for response delivery.
Drives the next phase of strategic development for CCC.
Liaise with government bodies and external stakeholders.
Ensure all stakeholders are provided with timely and accurate project information and updates.
Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story: your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. About you The successful candidate must have the following skills and qualifications.

High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 9 years of job-related experience .
Aviation or Tourism Management.
A senior management position in the contact centre industry managing large scale operations.
A senior management position within multi-site contact centre networks.
Project Management experience at an advanced level, is preferred.

Job Specific Skills

Detailed understanding of utilization and implementation of contact centre technology.
Ability to negotiate and present at executive management level.
M anagerial skills - Ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
Excellent interpersonal and communication skills.
Project Management skills.

About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. How to apply If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application. #J-18808-Ljbffr

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Project Manager - Contact Centre Doha

Job details

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Qatar Airways - Other locations

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