Process Associate- call monitoring
Job details
Call Monitoring FTE is responsible for assessing the performance of the customer service reps who deal with our client’s existing and potential customers. The SPA will monitor inbound and outbound calls to assess customer service rep’s demeanor, technical accuracy and compliance to company policies and procedures. Requirement: - Graduates in any discipline - Knowledge of US Residential Mortgage - Primary and Secondary market - Minimum of 3 Yrs experience in the US Mortgage Servicing with hands on knowledge & experience of mortgage statements, payment allocation & collection, late payment charges, payoffs & escrows - 3-5 years’ experience in call monitoring and providing trend data analysis, quality reports and feedback to the member connect - Strong technical skills, experience working with MS-Excel and navigation using workflow applications - Exposure to Encompass Loan Origination System & MSP is a must US Residential Mortgage ,Call Monitoring FTE ,US Mortgage Servicing ,Loan Origination Designation: Process Associate- call monitoring Vacancies: 1 Experience: 3.0 Year(s) - 5.0 Year(s)
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