Head of Customer Service - "Takharoj"

at Kn IT in Saudi Arabia

Posted on January 8, 2024

Job details

Riyadh, Saudi Arabia | Posted on 07/26/2023 Responsible for overseeing the delivery of excellentcustomer service, developing and implementing customer service strategies,policies and procedures. What you'll do! · Developing andimplementing customer service strategies that align with the company's goalsand objectives. · Providing guidance tothe customer service team, ensuring that they are engaged, and providingexcellent service to customers. · Monitoring customerservice metrics, such as response times, resolution rates, and customersatisfaction, and make recommendations for improvements. · Managing customerrelationships, including handling escalated customer issues and buildingrelationships with key customers. · Identifyingopportunities for process improvements and implementing changes to improvecustomer service operations. · Collaborating with otherdepartments, such as product development and marketing, to ensure that customerfeedback is incorporated into product development and marketing strategies. What should you have? . · + 3 years of experience. · Bachelor'sdegree in business administration or any related field. · Proventrack record of delivering excellent customer service and managing customerrelationships #J-18808-Ljbffr

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Kn IT

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Home Saudi Arabia Head of Customer Service - "Takharoj"

Head of Customer Service - "Takharoj"

Job details

Apply safely

Hiring company

Kn IT

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