Payment Support Specialist

Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us! At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it . We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness. Learn more about PadSplit here Summary As a Payment Support Specialist, you are a tenacious, hard-working problem solver with an optimistic attitude that can easily (and happily) wear many hats. You can uphold our company’s principles and values while adding to our unique culture. As a member of our Payments Team, you will be broadly responsible for Account Management & Financial Tracking.

You Will:

• Account Management
• Make outbound calls daily to members to receive payments on past-due amounts
• Discover payment plan goals for active members
• Review payment history for at-risk accounts
• Financial Tracking
• Follow up with accounts with positive balances
• Audit financial history and invoices
• Collect revenue and meet payment goals daily
• Address disputed transactions
• Assist customers with payments concerns

You Have:

• Strong English verbal & written communication skills
• 4+ years of proven phone support experience
• Reliable fast working internet connection/backup connection
• Has remote experience preferred
• Has quality Headset / PC
• Outbound calling experience
• Proven multi-tasking skills
• Financial-related experience
• Collections experience is a plus

You Are:

• Energized by customers interactions
• Comfortable with frequent changes in the process
• Critical thinker with strong problem-solving and persuasion skills
• Detail-oriented, self-motivated, able to make independent decisions and exercise good judgment
• Shows compassion and authority during negotiations and negative interactions with customers
• Can be depended on to complete work assignments timely while performance is monitored