Director of Operations

We are seeking an experienced and dynamic Director of Operations to join our fast-paced e-commerce company. As the Director of Operations, you will play a vital role in ensuring the smooth and efficient operation of our business. You will be responsible for managing a team of talented individuals and optimizing processes to meet our operational objectives and customer expectations. Responsibilities: 1. Team Leadership a) Lead, inspire, and motivate a team of operations professionals to achieve team and individual goals. b) Provide coaching, training, and guidance to team members, fostering a positive work environment that promotes growth and development. 2. Project Management a) Define project scope, objectives, and deliverables in collaboration with Curated stakeholders. b) Develop comprehensive project plans, including timelines, milestones, and resource allocation. c) Monitor project progress and ensure adherence to the established schedule and budget. d) Allocate resources efficiently, considering project requirements and team member expertise. 3. Process Design a) Identify bottlenecks and design process changes to maximize throughput in service based workflows. b) Use workflow management tools (example: Jira) to create automations that support process execution. 4. XFN Communication a) Establish strong relationships with key stakeholders to ensure alignment with company objectives. b) Maintain regular and transparent communication with XFN teams, providing project status updates, progress reports, and addressing concerns. Requirements:

• Degree in engineering or operations management, or a related field (or equivalent work experience).
• Proven experience in operations management, preferably within the e-commerce industry.
• Must have led a team of at least 50.
• Strong leadership skills, with the ability to effectively manage and develop a team.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Strong communication and interpersonal skills, with the ability to collaborate and build relationships with cross-functional teams and external partners.
• Exceptional organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
• Results-oriented mindset, with a focus on achieving operational goals and customer satisfaction.