Kundenberater Softwaremanagement für IT-Outsourcing (m/w/d)

at Datev eg in Germany
Posted on January 8, 2024
Job details

Das ist das Arbeitsumfeld: Cloud ist im Trend – über 16.000 Kund:innen nutzen unsere Cloud-Sourcing-Lösungen und befinden sich damit auf der ersten Stufe in die Online-Welt. Mit verschiedenen innovativen Hosting-Lösungen können unsere Kund:innen ihre IT-Systeme in die DATEV-Cloud auslagern und DATEV-Software online nutzen. Im Change-, Release- und Softwaremanagement stellen wir Anwendungen rund um die Uhr automatisiert auf den Systemen bereit und aktualisieren diese. Unser Performanceteam unterstützt durch vorausschauendes Kapazitätsmanagement, Monitoring und Testen bei der optimalen Lauffähigkeit der Systeme. Wir sind gut vernetzt und uns vereint der Spirit, das Daily Business effizienter zu gestalten und Veränderungen voranzutreiben. Homeoffice ist Ihnen wichtig? Wir bieten Ihnen die Möglichkeit, überwiegend mobil zu arbeiten und einen Teil der Arbeit flexibel und innerhalb Deutschlands ortsunabhängig (remote) zu erledigen.

Das sind die Aufgaben:

Sie beraten unsere Kunden zu komplexen Kundenanfragen und unterstützen diese bei der reibungslosen Bereitstellung und Lauffähigkeit der DATEV-Anwendungen auf den DATEVasp und DATEV SmartIT-Systemen
Zur Koordination von fachlich übergreifenden Anfragen sind Sie gut mit allen Schnittstellenpartnern, insbesondere mit der Entwicklung, vernetzt
Sie begleiten Pilot- und Stabilisierungsphasen und halten engen Kontakt zu unseren Kunden
Sie berücksichtigen die hohen Sicherheitsanforderungen und behalten dabei die Wirtschaftlichkeit im Auge
Im Rahmen des Servicemanagements erkennen und kommunizieren Sie Verbesserungsmöglichkeiten und wirken bei der Umsetzung mit
Das suchen wir:

Erforderliche Skills:

Sie haben eine abgeschlossene IT-Ausbildung mit langjähriger einschlägiger Berufserfahrung oder ein IT-Studium mit erster Berufserfahrung
Sie bringen ausgeprägte IT-Kenntnisse im Bereich Betriebssysteme, Terminalserver-Technologie sowie Anwendungsbereitstellung mit
Sie verfügen über DATEV-Software-Kenntnisse und bringen idealerweise auch Kenntnisse über die IT-Strukturen, Arbeitsabläufe und Prozesse in einer Kanzlei mit
Sie arbeiten gerne im Team und zeichnen sich durch ein sicheres Auftreten und eine ausgeprägte Kommunikationsfähigkeit aus
Sie besitzen analytische und konzeptionelle Fähigkeiten
Erlernbare Skills:

Einen Einblick in die Produkte und Arbeitsabläufe im IT-Management erhalten Sie im Rahmen Ihrer Einarbeitung
Im Rahmen eines gezielten Einarbeitungsplans lernen Sie die Spezifika des Hostingumfelds und der Virtualisierung kennen
Das bieten wir:

Faire und transparente Entlohnung, 13. Monatsgehalt, Urlaubsgeld sowie viele weitere finanzielle Anreize
Förderung der Vereinbarkeit von Familie & Beruf durch Kinderbetreuungsangebote und -zuschüsse
Betriebsgastronomie mit täglich wechselnden, ausgewogenen Menüs und frischen, regionalen Produkten
Und vieles mehr…
Das sind wir:

DATEV ist mehr als ein grünes Rechteck. Wir sind einer der größten Software- und IT-Dienstleister Europas mit Hauptsitz in Nürnberg. Mehr als 8.800 Mitarbeitende geben alles, um die Digitalisierung der Geschäftsprozesse unserer über 600.000 Kund:innen voranzutreiben. Diese vertrauen auf unsere PC- und Cloud-Lösungen sowie mobilen Apps und rechnen damit beispielsweise monatlich rund 14 Millionen Lohnabrechnungen ab. Als Genossenschaft fördern wir das Miteinander. „Fortschritt treiben. Zukunft gestalten. Gemeinsam Erfolg haben“ steht in unserer Zusammenarbeit stets im Vordergrund. Wir vereinen Beständigkeit mit Innovationskraft. Diversity, Equity und Inclusion sind für uns die essenzielle Grundlage, damit alle gleichberechtigt am Arbeitsleben teilhaben können. Dafür steht DATEV jeden Tag ein. #WirsindDATEV! Wir freuen uns auf die Bewerbung über unser Karriereportal und auf ein Kennenlernen.
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	'providers' => 'https://providers.laimoon.com',
	'recruiters' => 'https://partners.laimoon.com',
	'canonical' => 'https://jobs.laimoon.com',
	'courses' => 'https://courses.laimoon.com',
	'7days' => 'http://courses.7daysindubai.com',
	'careers' => 'http://careers.7daysindubai.com',
	'careerguide' => 'https://laimoon.com',
	'jobs' => 'https://jobs.laimoon.com',
	'cms' => 'http://cms.laimoon.com',
	'profiles' => 'https://profiles.laimoon.com'
)
$availLocations = array(
	'uae' => array(
		'name' => 'UAE',
		'country_id' => '2',
		'country_code' => 'ae',
		'slug' => 'uae',
		'global_location_id' => '225',
		'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225',
		'currency' => 'AED',
		'currency_name' => 'UAE Dirham',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Dubai',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'saudi' => array(
		'name' => 'Saudi Arabia',
		'country_id' => '183',
		'country_code' => 'sa',
		'slug' => 'saudi',
		'global_location_id' => '187',
		'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187',
		'currency' => 'SAR',
		'currency_name' => 'Saudi Riyal',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Riyadh',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'india' => array(
		'name' => 'India',
		'country_id' => '99',
		'country_code' => 'in',
		'slug' => 'india',
		'global_location_id' => '100',
		'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264',
		'currency' => 'INR',
		'currency_name' => 'Indian Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kolkata',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'south-africa' => array(
		'name' => 'South Africa',
		'country_id' => '236',
		'country_code' => 'za',
		'slug' => 'south-africa',
		'global_location_id' => '197',
		'rel_gloc_ids' => '197,498,499,500,501,502,503,504',
		'currency' => 'ZAR',
		'currency_name' => 'South African Rand',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Johannesburg',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'egypt' => array(
		'name' => 'Egypt',
		'country_id' => '61',
		'country_code' => 'eg',
		'slug' => 'egypt',
		'global_location_id' => '64',
		'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115',
		'currency' => 'EGP',
		'currency_name' => 'Egyptian pound',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Cairo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'singapore' => array(
		'name' => 'Singapore',
		'country_id' => '188',
		'country_code' => 'sg',
		'slug' => 'singapore',
		'global_location_id' => '192',
		'rel_gloc_ids' => '192,382,432,438,445,453',
		'currency' => 'SGD',
		'currency_name' => 'Singapore Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Singapore',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'qatar' => array(
		'name' => 'Qatar',
		'country_id' => '178',
		'country_code' => 'qa',
		'slug' => 'qatar',
		'global_location_id' => '176',
		'rel_gloc_ids' => '176,252',
		'currency' => 'QAR',
		'currency_name' => 'Qatar Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Qatar',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'pakistan' => array(
		'name' => 'Pakistan',
		'country_id' => '169',
		'country_code' => 'pk',
		'slug' => 'pakistan',
		'global_location_id' => '164',
		'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
		'currency' => 'PKR',
		'currency_name' => 'Pakistani rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Karachi',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'kuwait' => array(
		'name' => 'Kuwait',
		'country_id' => '116',
		'country_code' => 'kw',
		'slug' => 'kuwait',
		'global_location_id' => '116',
		'rel_gloc_ids' => '116,276,277,278,279,280,281',
		'currency' => 'KWD',
		'currency_name' => 'Kuwait Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuwait',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'oman' => array(
		'name' => 'Oman',
		'country_id' => '163',
		'country_code' => 'om',
		'slug' => 'oman',
		'global_location_id' => '163',
		'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
		'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'philippines' => array(
		'name' => 'Philippines',
		'country_id' => '168',
		'country_code' => 'ph',
		'slug' => 'philippines',
		'global_location_id' => '171',
		'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'bahrain' => array(
		'name' => 'Bahrain',
		'country_id' => '23',
		'country_code' => 'bh',
		'slug' => 'bahrain',
		'global_location_id' => '17',
		'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
		'currency' => 'BHD',
		'currency_name' => 'Bahrain Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bahrain',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'sri-lanka' => array(
		'name' => 'Sri Lanka',
		'country_id' => '123',
		'country_code' => 'lk',
		'slug' => 'sri-lanka',
		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'united-kingdom' => array(
		'name' => 'United Kingdom',
		'country_id' => '74',
		'country_code' => 'gb',
		'slug' => 'united-kingdom',
		'global_location_id' => '226',
		'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
		'currency' => 'GBP',
		'currency_name' => 'British Pound',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/London',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'malaysia' => array(
		'name' => 'Malaysia',
		'country_id' => '149',
		'country_code' => 'my',
		'slug' => 'malaysia',
		'global_location_id' => '131',
		'rel_gloc_ids' => '131,131,980,1051',
		'currency' => 'MYR',
		'currency_name' => 'Ringgit',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuala_Lumpur',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nepal' => array(
		'name' => 'Nepal',
		'country_id' => '159',
		'country_code' => 'np',
		'slug' => 'nepal',
		'global_location_id' => '151',
		'rel_gloc_ids' => '151,981,1096,1097,1098',
		'currency' => 'NPR',
		'currency_name' => 'Nepalese Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kathmandu',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nigeria' => array(
		'name' => 'Nigeria',
		'country_id' => '155',
		'country_code' => 'ng',
		'slug' => 'nigeria',
		'global_location_id' => '158',
		'rel_gloc_ids' => '158,995,996,997,1095',
		'currency' => 'NGN',
		'currency_name' => 'Nigerian Naira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'newzealand' => array(
		'name' => 'New Zealand',
		'country_id' => '162',
		'country_code' => 'nz',
		'slug' => 'newzealand',
		'global_location_id' => '155',
		'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
		'currency' => 'NZD',
		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'brasil' => array(
		'name' => 'Brasil',
		'country_id' => '29',
		'country_code' => 'br',
		'slug' => 'brasil',
		'global_location_id' => '30',
		'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
		'currency' => 'BRL',
		'currency_name' => 'Brazilian Real',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'portugal' => array(
		'name' => 'Portugal',
		'country_id' => '175',
		'country_code' => 'pt',
		'slug' => 'portugal',
		'global_location_id' => '174',
		'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'canada' => array(
		'name' => 'Canada',
		'country_id' => '36',
		'country_code' => 'ca',
		'slug' => 'canada',
		'global_location_id' => '38',
		'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
		'currency' => 'CAD',
		'currency_name' => 'Canadian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Canada/Saskatchewan',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'united-states' => array(
		'name' => 'United States',
		'country_id' => '221',
		'country_code' => 'us',
		'slug' => 'united-states',
		'global_location_id' => '227',
		'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'America/New_York',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'angola' => array(
		'name' => 'Angola',
		'country_id' => '9',
		'country_code' => 'ao',
		'slug' => 'angola',
		'global_location_id' => '6',
		'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
		'currency' => 'AOA',
		'currency_name' => 'Angolan Kwanza',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Africa/Luanda',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'australia' => array(
		'name' => 'Australia',
		'country_id' => '14',
		'country_code' => 'au',
		'slug' => 'australia',
		'global_location_id' => '13',
		'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
		'currency' => 'AUD',
		'currency_name' => 'Australian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Australia/Melbourne',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'kenya' => array(
		'name' => 'Kenya',
		'country_id' => '108',
		'country_code' => 'ke',
		'slug' => 'kenya',
		'global_location_id' => '112',
		'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
		'currency' => 'KES',
		'currency_name' => 'Kenyan Shilling',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Nairobi',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ghana' => array(
		'name' => 'Ghana',
		'country_id' => '78',
		'country_code' => 'gh',
		'slug' => 'ghana',
		'global_location_id' => '83',
		'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
		'currency' => 'GHS',
		'currency_name' => 'Ghanaian Cedi',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Accra',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ireland' => array(
		'name' => 'Ireland',
		'country_id' => '98',
		'country_code' => 'ie',
		'slug' => 'ireland',
		'global_location_id' => '104',
		'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Dublin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'vietnam' => array(
		'name' => 'Vietnam',
		'country_id' => '229',
		'country_code' => 'vn',
		'slug' => 'vietnam',
		'global_location_id' => '234',
		'rel_gloc_ids' => '234,1170,1171',
		'currency' => 'VND',
		'currency_name' => 'Vietnamese Dong',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Ho_Chi_Minh',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'cyprus' => array(
		'name' => 'Cyprus',
		'country_id' => '51',
		'country_code' => 'cy',
		'slug' => 'cyprus',
		'global_location_id' => '55',
		'rel_gloc_ids' => '55,1230,1231,1232,1233',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'malta' => array(
		'name' => 'Malta',
		'country_id' => '144',
		'country_code' => 'mt',
		'slug' => 'malta',
		'global_location_id' => '134',
		'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Malta',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'maldives' => array(
		'name' => 'Maldives',
		'country_id' => '146',
		'country_code' => 'mv',
		'slug' => 'maldives',
		'global_location_id' => '132',
		'rel_gloc_ids' => '132,1172',
		'currency' => 'MVR',
		'currency_name' => 'Maldivian rufiyaa',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Indian/Maldives',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'turkey' => array(
		'name' => 'Turkey',
		'country_id' => '213',
		'country_code' => 'tr',
		'slug' => 'turkey',
		'global_location_id' => '219',
		'rel_gloc_ids' => '219,1173,1174,1175,1176',
		'currency' => 'TRY',
		'currency_name' => 'Turkish lira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Istanbul',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'thailand' => array(
		'name' => 'Thailand',
		'country_id' => '206',
		'country_code' => 'th',
		'slug' => 'thailand',
		'global_location_id' => '213',
		'rel_gloc_ids' => '213,1177',
		'currency' => 'THB',
		'currency_name' => 'Baht',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bangkok',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'hong-kong' => array(
		'name' => 'Hong Kong',
		'country_id' => '91',
		'country_code' => 'hk',
		'slug' => 'hong-kong',
		'global_location_id' => '97',
		'rel_gloc_ids' => '97',
		'currency' => 'HKD',
		'currency_name' => 'Hong Kong dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Hong_Kong',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
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		'external_job_description' => '<h3><b> Das ist das Arbeitsumfeld: </b>  <p> Cloud ist im Trend – &#252;ber 16.000 Kund:innen nutzen unsere Cloud-Sourcing-L&#246;sungen und befinden sich damit auf der ersten Stufe in die Online-Welt. Mit verschiedenen innovativen Hosting-L&#246;sungen k&#246;nnen unsere Kund:innen ihre IT-Systeme in die DATEV-Cloud auslagern und DATEV-Software online nutzen. </p><p> Im Change-, Release- und Softwaremanagement stellen wir Anwendungen rund um die Uhr automatisiert auf den Systemen bereit und aktualisieren diese. Unser Performanceteam unterst&#252;tzt durch vorausschauendes Kapazit&#228;tsmanagement, Monitoring und Testen bei der optimalen Lauff&#228;higkeit der Systeme. Wir sind gut vernetzt und uns vereint der Spirit, das Daily Business effizienter zu gestalten und Ver&#228;nderungen voranzutreiben. </p><p> Homeoffice ist Ihnen wichtig? Wir bieten Ihnen die M&#246;glichkeit, &#252;berwiegend mobil zu arbeiten und einen Teil der Arbeit flexibel und innerhalb Deutschlands ortsunabh&#228;ngig (remote) zu erledigen. </p><p></p><h3><b> Das sind die Aufgaben: </b></h3><ul><li> Sie beraten unsere Kunden zu komplexen Kundenanfragen und unterst&#252;tzen diese bei der reibungslosen Bereitstellung und Lauff&#228;higkeit der DATEV-Anwendungen auf den DATEVasp und DATEV SmartIT-Systemen </li><li> Zur Koordination von fachlich &#252;bergreifenden Anfragen sind Sie gut mit allen Schnittstellenpartnern, insbesondere mit der Entwicklung, vernetzt </li><li> Sie begleiten Pilot- und Stabilisierungsphasen und halten engen Kontakt zu unseren Kunden </li><li> Sie ber&#252;cksichtigen die hohen Sicherheitsanforderungen und behalten dabei die Wirtschaftlichkeit im Auge </li><li> Im Rahmen des Servicemanagements erkennen und kommunizieren Sie Verbesserungsm&#246;glichkeiten und wirken bei der Umsetzung mit </li> </ul> <h3><b> Das suchen wir: </b> </h3> <h3><b> Erforderliche Skills: </b></h3><ul><li> Sie haben eine abgeschlossene IT-Ausbildung mit langj&#228;hriger einschl&#228;giger Berufserfahrung oder ein IT-Studium mit erster Berufserfahrung </li><li> Sie bringen ausgepr&#228;gte IT-Kenntnisse im Bereich Betriebssysteme, Terminalserver-Technologie sowie Anwendungsbereitstellung mit </li><li> Sie verf&#252;gen &#252;ber DATEV-Software-Kenntnisse und bringen idealerweise auch Kenntnisse &#252;ber die IT-Strukturen, Arbeitsabl&#228;ufe und Prozesse in einer Kanzlei mit </li><li> Sie arbeiten gerne im Team und zeichnen sich durch ein sicheres Auftreten und eine ausgepr&#228;gte Kommunikationsf&#228;higkeit aus </li><li> Sie besitzen analytische und konzeptionelle F&#228;higkeiten </li></ul><p></p><h3><b> Erlernbare Skills: </b></h3><ul><li> Einen Einblick in die Produkte und Arbeitsabl&#228;ufe im IT-Management erhalten Sie im Rahmen Ihrer Einarbeitung </li><li> Im Rahmen eines gezielten Einarbeitungsplans lernen Sie die Spezifika des Hostingumfelds und der Virtualisierung kennen </li> </ul> <h3><b> Das bieten wir: </b> </h3> <ul><li> Faire und transparente Entlohnung, 13. Monatsgehalt, Urlaubsgeld sowie viele weitere finanzielle Anreize </li><li> F&#246;rderung der Vereinbarkeit von Familie &amp; Beruf durch Kinderbetreuungsangebote und -zusch&#252;sse </li><li> Betriebsgastronomie mit t&#228;glich wechselnden, ausgewogenen Men&#252;s und frischen, regionalen Produkten </li><li> Und vieles mehr… </li> </ul> <h3><b> Das sind wir: </b> </h3> <p> DATEV ist mehr als ein gr&#252;nes Rechteck. Wir sind einer der gr&#246;&#223;ten Software- und IT-Dienstleister Europas mit Hauptsitz in N&#252;rnberg. Mehr als 8.800 Mitarbeitende geben alles, um die Digitalisierung der Gesch&#228;ftsprozesse unserer &#252;ber 600.000 Kund:innen voranzutreiben. Diese vertrauen auf unsere PC- und Cloud-L&#246;sungen sowie mobilen Apps und rechnen damit beispielsweise monatlich rund 14 Millionen Lohnabrechnungen ab. Als Genossenschaft f&#246;rdern wir das Miteinander. „Fortschritt treiben. Zukunft gestalten. Gemeinsam Erfolg haben“ steht in unserer Zusammenarbeit stets im Vordergrund. Wir vereinen Best&#228;ndigkeit mit Innovationskraft. Diversity, Equity und Inclusion sind f&#252;r uns die essenzielle Grundlage, damit alle gleichberechtigt am Arbeitsleben teilhaben k&#246;nnen. Daf&#252;r steht DATEV jeden Tag ein. #WirsindDATEV!</p> Wir freuen uns auf die Bewerbung &#252;ber unser Karriereportal und auf ein Kennenlernen.</h3>',
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View::_evaluate() - CORE/Cake/View/View.php, line 948
View::_render() - CORE/Cake/View/View.php, line 910
View::render() - CORE/Cake/View/View.php, line 471
Controller::render() - CORE/Cake/Controller/Controller.php, line 948
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 115
Kundenberater Softwaremanagement für IT-Outsourcing (m/w/d)

Job details

Das sind die Aufgaben:

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Erforderliche Skills:

Erlernbare Skills:

Das bieten wir:

Das sind wir:

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Datev eg

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Home Germany Kundenberater Softwaremanagement für IT-Outsourcing (m/w/d)

Home Germany Kundenberater Softwaremanagement für IT-Outsourcing (m/w/d)

Kundenberater Softwaremanagement für IT-Outsourcing (m/w/d)

Job details

Das sind die Aufgaben:

Das suchen wir:

Erforderliche Skills:

Erlernbare Skills:

Das bieten wir:

Das sind wir:

Apply safely

Hiring company

Datev eg

Why are you reporting this job?

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