Job details
Customer Sales Advisor - Office hours Monday to Friday only! Join Sky Ireland as a Customer Sales Advisor in our Dublin contact centre earning €27,473 per annum with the opportunity to earn up to 18% bonus each year. Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means youll split your time between home and the office. What youll do: ● Take inbound calls from existing customers who are thinking about cancelling all or part of their subscription. ● Get to know your customer through great conversations to assess their needs & overcome any objections they may have and make sure they have a package that suits their needs best. ● Be available to support our customers Monday to Friday between the hours of 9am - 5:30pm Training and Development is hugely important to us which is why well teach you all you need to know about our award-winning products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What youll bring: ● A passion for great customer service ● Target driven ● Brilliant at connecting with people ● Ability to understand our customers needs ● Creative approach to problem solving ● Willingness to learn new skills What we offer: ● Regular incentives & rewards ● In-depth sales training, that can be applied to any sales environment ● Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program The Benefits: At Sky Ireland, we offer our employees an extensive list of benefits, including: ● Free Sky TV, along with discounted broadband ● Private healthcare with Laya Healthcare ● Annual Sharesave scheme ● Sky pension plan and Life Assurance which gives you extra piece of mind ● Dental healthcare options ● Cycle to work scheme ● Exclusive discounts from over 800 retailers Inclusion: CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where youll work! Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: Why wait? Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, well ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. <br> Our contact centres have embraced hybrid working which means youll split your time between home and the office. <br> What youll do: <br>● Take inbound calls from existing customers who are thinking about cancelling all or part of their subscription. <br>● Get to know your customer through great conversations to assess their needs & overcome any objections they may have and make sure they have a package that suits their needs best. <br>● Be available to support our customers Monday to Friday between the hours of 9am - 5:30pm <br> Training and Development is hugely important to us which is why well teach you all you need to know about our award-winning products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. <br> What youll bring: <br>● A passion for great customer service <br>● Target driven <br>● Brilliant at connecting with people <br>● Ability to understand our customers needs <br>● Creative approach to problem solving <br>● Willingness to learn new skills <br> What we offer: <br>● Regular incentives & rewards <br>● In-depth sales training, that can be applied to any sales environment <br>● Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program <br> The Benefits: <br> At Sky Ireland, we offer our employees an extensive list of benefits, including: <br>● Free Sky TV, along with discounted broadband <br>● Private healthcare with Laya Healthcare <br>● Annual Sharesave scheme <br>● Sky pension plan and Life Assurance which gives you extra piece of mind <br>● Dental healthcare options <br>● Cycle to work scheme <br>● Exclusive discounts from over 800 retailers <br> Inclusion: <br> CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <br> Where youll work!<br> Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <br> When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: <br> Why wait?<br> Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. <br> To find out more about working with us, search #LifeAtSky on social media. 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'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 4 Weeks', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Inspire London College', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '18', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '18', 'nondiscounted_base_price' => '150', 'currency' => 'GBP', 'discount' => '88% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<p><strong>Level 3 Certificate in Customer Care</strong></p><p> Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over a variety of methods, including text messages and web chats. Customers are always changing and so is the technology they use, so make sure you're keeping up with both! Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.</p> <p><strong>Course Outline</strong></p><p> Level 3 Certificate in Certificate in Customer Care is 60 credits ;To achieve a Level 3 Certificate in Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.</p> <p><strong>Modules Outline</strong></p><p> Module 1: Customer Service</p><p> Module 2: Customer Support</p><p> Module 3: Communication Strategies</p><p> Module 4: Call Center Training</p> <p><strong>Learning Objectives<br> Key Learning Objectives of Certificate in Customer Care course is:</strong></p> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal communication skills</li> <li>Use the STAR method to speak on the spot</li> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> </ul> <p><strong>Course / Training Format</strong></p><p> After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.</p><p> Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.</p><p> The Test (MCQ's) will be based on modules of Training Manual.</p> <p><strong>Assessment</strong></p><p> After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test - 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. 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The courses catalogue of Inspire London College is quite extensive which mainly includes the disciplines of project management, hotel management, business administration, accounting and finance, forensic accounting, E-commerce management, event management, construction management, logistics and supply chain management, fashion designing etc.<br /> <br /> Campus-based Studies and Distance Learning<br /> Inspire London College offers the candidates to learn according to their own choice as college offers campus-based education as well as distance learning education. 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Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over a variety of methods, including text messages and web chats. Customers are always changing and so is the technology they use, so make sure you're keeping up with both! Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.</p> <p><strong>Course Outline</strong></p><p> Level 3 Certificate in Certificate in Customer Care is 60 credits ;To achieve a Level 3 Certificate in Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.</p> <p><strong>Modules Outline</strong></p><p> Module 1: Customer Service</p><p> Module 2: Customer Support</p><p> Module 3: Communication Strategies</p><p> Module 4: Call Center Training</p> <p><strong>Learning Objectives<br> Key Learning Objectives of Certificate in Customer Care course is:</strong></p> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal communication skills</li> <li>Use the STAR method to speak on the spot</li> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> </ul> <p><strong>Course / Training Format</strong></p><p> After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.</p><p> Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.</p><p> The Test (MCQ's) will be based on modules of Training Manual.</p> <p><strong>Assessment</strong></p><p> After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test - 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.</p><p> Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).</p><p> All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.</p> <p><strong>Duration</strong></p><p> The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner's pace and ability to give time to study.</p><p> Learners will have access to their Training via Moodle for up to 12 months from the date of enrolment. 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Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. <br> Our contact centres have embraced hybrid working which means youll split your time between home and the office. <br> What youll do: <br>● Take inbound calls from existing customers who are thinking about cancelling all or part of their subscription. <br>● Get to know your customer through great conversations to assess their needs & overcome any objections they may have and make sure they have a package that suits their needs best. <br>● Be available to support our customers Monday to Friday between the hours of 9am - 5:30pm <br> Training and Development is hugely important to us which is why well teach you all you need to know about our award-winning products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. <br> What youll bring: <br>● A passion for great customer service <br>● Target driven <br>● Brilliant at connecting with people <br>● Ability to understand our customers needs <br>● Creative approach to problem solving <br>● Willingness to learn new skills <br> What we offer: <br>● Regular incentives & rewards <br>● In-depth sales training, that can be applied to any sales environment <br>● Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program <br> The Benefits: <br> At Sky Ireland, we offer our employees an extensive list of benefits, including: <br>● Free Sky TV, along with discounted broadband <br>● Private healthcare with Laya Healthcare <br>● Annual Sharesave scheme <br>● Sky pension plan and Life Assurance which gives you extra piece of mind <br>● Dental healthcare options <br>● Cycle to work scheme <br>● Exclusive discounts from over 800 retailers <br> Inclusion: <br> CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <br> Where youll work!<br> Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <br> When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: <br> Why wait?<br> Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. <br> To find out more about working with us, search #LifeAtSky on social media. 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Sky
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