Job details
Join Sky as a Customer Service Advisor in our Dublin contact centre earning €27, 473 per annum with the opportunity to earn up to 10% bonus every year too. Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you can split your time between home and the office. What youll do: * Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package * Learn about our products and how to have great conversations with customers * Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online andor mobile experience * Be part of a supportive, fun, and friendly customer service team * Work 39 hours per week Monday - Friday between the hours of 8:45am & 7pm and Saturday 9am & 5.30pm What youll bring: * Brilliant listening skills * A passion for problem solving * An ability to empathise and understand customer needs * A passion for delivering brilliant customer service The Benefits: There are reasons people cant stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits. Individual Lifestyle * Free Sky TV, along with discounted broadband Health and well being * Discounts on external gyms * Cycle to work scheme * Private healthcare * Dental and other healthcare options Financial wellbeing * Sky pension plan and Life Assurance which gives you extra piece of mind Share in the Company success * Annual sharesave scheme and long service awards Inclusion: CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where youll work! Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: Why wait? Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, well ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
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Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. <br> Our contact centres have embraced hybrid working which means you can split your time between home and the office. <br> What youll do: <br>* Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package <br>* Learn about our products and how to have great conversations with customers <br>* Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online andor mobile experience <br>* Be part of a supportive, fun, and friendly customer service team <br>* Work 39 hours per week Monday - Friday between the hours of 8:45am & 7pm and Saturday 9am & 5.30pm <br> What youll bring: <br>* Brilliant listening skills <br>* A passion for problem solving <br>* An ability to empathise and understand customer needs <br>* A passion for delivering brilliant customer service <br> The Benefits: <br> There are reasons people cant stop talking about #LifeAtSky. 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'next_session' => '', 'schedules' => null, 'duration' => 'Upto 20 Months', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Global Edulink', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '39', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '49', 'nondiscounted_base_price' => '0', 'currency' => 'GBP', 'discount' => '85% off through Laimoon!', 'free_trial_text' => null, 'laimoon_offer' => '0', 'summary' => '<strong>Course overview</strong><br /> <br /> Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.<br /> <br /> The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.<br /> <br /> This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> <br /> Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: <ul> <li>Contract Centre Supervisor</li> <li>Customer Service Team Leader</li> <li>Customer Relations Advisor</li> <li>Hotel Manager</li> <li>Sales Manager</li> </ul> Our online course is so well designed you will feel that you are in the classroom! 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Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.<br /> <br /> The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.<br /> <br /> This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> <br /> Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: <ul> <li>Contract Centre Supervisor</li> <li>Customer Service Team Leader</li> <li>Customer Relations Advisor</li> <li>Hotel Manager</li> <li>Sales Manager</li> </ul> Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.<br /> <br /> Please Note: This Course is Based on USA Standards.<br /> <br /> <strong>Course Curriculum</strong><br /> <br /> <strong>1. Customer service principles</strong> <ul> <li>The Value of Customer Good Service</li> <li>Enhancing Customer Relationship</li> <li>Dealing with Customer Expectation</li> <li>Problem Solving</li> <li>Success of Customer Service</li> </ul> <strong>2. Customer service essentials</strong><br /> <br /> <strong>3. Setting customer service goals & objectives</strong><br /> <br /> <strong>4. Communication skills for customer service</strong><br /> <br /> <strong>5. Customer service techniques</strong> <ul> <li>Customer Awareness</li> <li>Improving Your Customer Service Leadership</li> <li>Building Teamwork for Customer Service</li> </ul> <strong>6. How to manage customer service team</strong> <ul> <li>Managing Customer Service Quality</li> <li>Improving Service Delivery</li> <li>What is Good Customer Service</li> </ul> <strong>7. Improving your customer service leadership</strong><br /> <br /> <strong>8. Leading customer service team</strong><br /> <br /> <strong>9. Team working and team building</strong><br /> <br /> <strong>10. Handling customer complains</strong><br /> <br /> <strong>11. How to work with unhappy customers</strong> <ul> <li>Dealing with Angry Customers</li> <li>Learning from Angry Customers</li> </ul> <strong>12. How to gain back lost customers</strong><br /> <br /> <strong>13. Telephone techniques</strong><br /> <br /> <strong>14. Telephone etiquette</strong><br /> <br /> <strong>15. Telephone customer service</strong><br /> <br /> <strong>16. Power of telephone courtesy</strong><br /> <br /> <strong>17. Internal customer service</strong><br /> <br /> <strong>18. Customer service at call centres</strong> <ul> <li>The CSR – A Powerful Choice</li> <li>Getting the Professional Edge</li> <li>All Important Customers</li> <li>Building Your Skills</li> <li>Building Your Skills with Technology</li> <li>Managing your Attitude</li> </ul> <strong>19. Social intelligence</strong><br /> <br /> <strong>20. Negotiation skills</strong><br /> <br /> <strong>21. Time management</strong><br /> <br /> <strong>22. Work life balance</strong><br /> <br /> <strong>23. Stress management at workplace</strong><br /> <br /> <strong>24. Safety in the work place</strong><br /> <br /> <br /> <strong>Method of Assessment</strong><br /> <br /> At the end of the course learners will also take an online multiple choice question assessment tests. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.<br /> <br /> <strong>Certification</strong><br /> <br /> Successful candidates will be awarded Leve 3 Diploma in Customer Service.<br /> <br /> <strong>Benefits you will gain:</strong> <ul> <li>High-quality e-learning study materials and mock exams.</li> <li>Tutorials/materials from the industry leading experts.</li> <li>24/7 Access to the Learning Portal.</li> <li>The benefit of applying for NUS extra Discount Card.</li> <li>Recognised Accredited Qualification.</li> <li>Excellent customer service and administrative support.</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Contract Centre Supervisor,Hotel Manager,Sales Manager,Customer service Advisor', 'eligibility' => '<ul> <li>This course is available to all students, of all academic backgrounds. However, a sound academic background would be an advantage.</li> <li>Learners should be ages 16 or over to undertake the qualification.</li> <li>Good understanding of English language, literacy, numeracy and ICT are required to attend this course.</li> </ul> ', 'school' => 'Global Edulink', 'keywords' => 'Laimoon,Customer Relations Advisor', 'location' => 'Online', 'duration' => 'Upto 20 Months', 'timing' => 'Flexible', 'cost' => null, 'discount' => '85% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '121846', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '0', 'title' => 'Level 5 Diploma in Customer Service', 'external_link' => 'http://inspirelondoncollege.co.uk', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 4 Weeks', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Inspire London College', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '18', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '18', 'nondiscounted_base_price' => '180', 'currency' => 'GBP', 'discount' => '90% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<strong>Level 5 Diploma in Customer Service - Upon successful completion, learner will get an Endorsed Diploma from TQUK.</strong><br> Customer Service Diploma is one of the best Customer Service Diploma offered by ILC to provide Knowledge about Communication in the Business Sector to those who are looking to work in Customer Service Skills Sector. ILC is one of the Leading Online Customer Service Skills Diploma providers in the United Kingdom and Customer Service Skills Diploma includes 06 important modules that teach the learner about their need and succession in their professional life.<br> <strong>Modules Outline of Level 5 Diploma in Customer Service</strong><br> <strong>Module 1: Customer Service</strong> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Connect with customers through online tools</li> <li>Deal with difficult customers</li> </ul> <strong>Module 2: Customer Support</strong> <ul> <li>Define customer support</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Learning to be proactive in customer support</li> </ul> <strong>Module 3: Communication Strategies</strong> <ul> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal Customer Service Skills</li> <li>Use the STAR method to speak on the spot</li> <li>Listen actively and effectively</li> <li>Ask good questions</li> <li>Use appreciative inquiry as a communication tool</li> <li>Adeptly converse and network with others</li> </ul> <strong>Module 4: Call Center Training</strong> <ul> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> <li>Set benchmarks.</li> </ul> <strong>Module 5: Coaching Sales People</strong> <ul> <li>Understand the definition of coaching</li> <li>Identify and monitor key information</li> <li>Communicate effectively</li> <li>Use coaching techniques</li> <li>Avoid common mistakes</li> </ul> <strong>Module 6: Contact Center Training</strong> <ul> <li>How to get management involved in training.</li> <li>Why peer training works.</li> <li>That manners are important with a contact center.</li> <li>How to build rapport with the callers.</li> <li>How to deal with difficult customers.</li> </ul> <strong>Module 7: Handling Difficult Customers</strong> <ul> <li>Cultivate a positive attitude</li> <li>Manage internal and external stress</li> <li>Develop abilities to listen actively and empathize</li> <li>Build a rapport with customers in person and over the phone</li> <li>Understand the diverse challenges posed by customers</li> <li>Develop strategies 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ILC started its campus-based educational program in 2013 and in 2016 the college has started its distance learning program and offered various online courses to its international students. Now college has students’ more than 50 countries that are the part of our distance learning program.<br /> ILC’s professional and online diploma courses are accredited by the Training and Qualifications UK (TQUK) and British Awarding Association. Both awarding bodies are highly reputable and are registered with Ofqual. 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ILC is one of the Leading Online Customer Service Skills Diploma providers in the United Kingdom and Customer Service Skills Diploma includes 06 important modules that teach the learner about their need and succession in their professional life.<br> <strong>Modules Outline of Level 5 Diploma in Customer Service</strong><br> <strong>Module 1: Customer Service</strong> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Connect with customers through online tools</li> <li>Deal with difficult customers</li> </ul> <strong>Module 2: Customer Support</strong> <ul> <li>Define customer support</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Learning to be proactive in customer support</li> </ul> <strong>Module 3: Communication Strategies</strong> <ul> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal Customer Service Skills</li> <li>Use the STAR method to speak on the spot</li> <li>Listen actively and effectively</li> <li>Ask good questions</li> <li>Use appreciative inquiry as a communication tool</li> <li>Adeptly converse and network with others</li> </ul> <strong>Module 4: Call Center Training</strong> <ul> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> <li>Set benchmarks.</li> </ul> <strong>Module 5: Coaching Sales People</strong> <ul> <li>Understand the definition of coaching</li> <li>Identify and monitor key information</li> <li>Communicate effectively</li> <li>Use coaching techniques</li> <li>Avoid common mistakes</li> </ul> <strong>Module 6: Contact Center Training</strong> <ul> <li>How to get management involved in training.</li> <li>Why peer training works.</li> <li>That manners are important with a contact center.</li> <li>How to build rapport with the callers.</li> <li>How to deal with difficult customers.</li> </ul> <strong>Module 7: Handling Difficult Customers</strong> <ul> <li>Cultivate a positive attitude</li> <li>Manage internal and external stress</li> <li>Develop abilities to listen actively and empathize</li> <li>Build a rapport with customers in person and over the phone</li> <li>Understand the diverse challenges posed by customers</li> <li>Develop strategies to adapt to challenging circumstances</li> </ul> <strong>Module 8: Meeting Management</strong> <ul> <li>Planning and Preparing</li> <li>Identifying the Participants</li> <li>How to choose the time and place</li> <li>How to create the agenda</li> <li>How to set up the meeting space</li> <li>How to incorporate your electronic options</li> <li>Meeting Roles and Responsibilities</li> <li>Use an agenda</li> <li>Chairing a Meeting</li> <li>How to deal with disruptions</li> <li>How to professionally deal with personality conflicts</li> <li>How to take minutes</li> <li>How to make the most of your meeting using games, activities and prizes</li> </ul> <strong>Module 9: Negotiation Skills</strong> <ul> <li>Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating</li> <li>Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA</li> <li>Lay the groundwork for negotiation</li> <li>Identify what information to share and what to keep to yourself</li> <li>Understand basic bargaining techniques</li> <li>Apply strategies for identifying mutual gain</li> <li>Understand how to reach consensus and set the terms of agreement</li> <li>Deal with personal attacks and other difficult issues</li> <li>Use the negotiating process to solve everyday problems</li> <li>Negotiate on behalf of someone else</li> </ul> <strong>Module 10: Sales Team Motivation</strong> <ul> <li>Discuss how to create a motivational environment</li> <li>Understand the importance of communication and training in motivating sales teams</li> <li>Determine steps your organization can take to motivate sales team members</li> <li>Understand the benefits of tailoring motivation to individual employees</li> <li>Apply the principles of fostering a motivational environment to your own organization</li> </ul> <strong>Certificate</strong><br> Upon successfully passing the Final Test Learner needs to pay for Certificate of Completion from ILC (either in PDF format or Hardcopy) or Customer Service Endorsed Diploma from TQUK (Hardcopy). <ul> <li>Certificate of Completion (PDF format) = £40</li> <li>Certificate of Completion (Hardcopy) = £60 + postage charges £15</li> <li>Endorsed Diploma from Awarding Body TQUK (Hardcopy) = £99 + postage charges £15</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Business Manager,Head Customer Experience,Office Manager', 'eligibility' => '', 'school' => 'Inspire London College', 'keywords' => 'Customerservice,Customer Service,خدمة العملاء,الإدارة,Communication Skills, Level 5 Diploma in Customer Service', 'location' => 'Online', 'duration' => 'Upto 4 Weeks', 'timing' => '', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Customer Service', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '39302788', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Contact Centre Customer Service Advisor - Dublin', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => 'Join Sky as a Customer Service Advisor in our Dublin contact centre earning €27, 473 per annum with the opportunity to earn up to 10% bonus every year too. Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. <br> Our contact centres have embraced hybrid working which means you can split your time between home and the office. <br> What youll do: <br>* Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package <br>* Learn about our products and how to have great conversations with customers <br>* Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online andor mobile experience <br>* Be part of a supportive, fun, and friendly customer service team <br>* Work 39 hours per week Monday - Friday between the hours of 8:45am & 7pm and Saturday 9am & 5.30pm <br> What youll bring: <br>* Brilliant listening skills <br>* A passion for problem solving <br>* An ability to empathise and understand customer needs <br>* A passion for delivering brilliant customer service <br> The Benefits: <br> There are reasons people cant stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits. <br> Individual Lifestyle <br>* Free Sky TV, along with discounted broadband <br> Health and well being <br>* Discounts on external gyms <br>* Cycle to work scheme <br>* Private healthcare <br>* Dental and other healthcare options <br> Financial wellbeing <br>* Sky pension plan and Life Assurance which gives you extra piece of mind <br> Share in the Company success <br>* Annual sharesave scheme and long service awards <br> Inclusion: <br> CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <br> Where youll work!<br> Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <br> When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: <br> Why wait?<br> Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. <br> To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. <br> Just so you know: if your application is successful, well ask you to complete a criminal record check. 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Hiring company
Sky
-
Diploma in Customer Service Global EdulinkAED 179Duration: Upto 20 Months
-
Level 5 Diploma in Customer Service Inspire London CollegeAED 83
AED 661Duration: Upto 4 Weeks
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