Job details
Join Sky as a Customer Service Advisor in our Dublin contact centre earning €27, 473 per annum with the opportunity to earn up to 10% bonus every year too. Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you can split your time between home and the office. What youll do: * Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package * Learn about our products and how to have great conversations with customers * Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online andor mobile experience * Be part of a supportive, fun, and friendly customer service team * Work 39 hours per week Monday - Friday between the hours of 8:45am & 7pm and Saturday 9am & 5.30pm What youll bring: * Brilliant listening skills * A passion for problem solving * An ability to empathise and understand customer needs * A passion for delivering brilliant customer service The Benefits: There are reasons people cant stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits. Individual Lifestyle * Free Sky TV, along with discounted broadband Health and well being * Discounts on external gyms * Cycle to work scheme * Private healthcare * Dental and other healthcare options Financial wellbeing * Sky pension plan and Life Assurance which gives you extra piece of mind Share in the Company success * Annual sharesave scheme and long service awards Inclusion: CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where youll work! Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: Why wait? Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, well ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
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It is due to their demands that you get to have a pay check. But with emerging competition, you need to be able to provide the best customer experience in order to retain them. With this Customer Service Skills Online Training course you can now achieve this task.<br /> In order to do this, you start out first by understanding customer service, identifying their expectations, and ways to provide excellent customer service. Following these you will learn to focus on your customer needs, before moving onto ways to provide great service through good telephone skills. The course will also address ways for you to handle complaints from customers, and given that this could be a stressful task, ways to appropriately tackle them will also be discussed.<br /> Given the video format of the course, it is quite easy and straightforward to understand. 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This will result in having good relationships with your customers who are essential to make your business grow and develop.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Certificate in Customer Service Skills</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Certificate in Customer Service Skills</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a Certificate in Customer Service Skills Training is for you.<br /> <br /> <strong>Certificate in Customer Service Skills </strong>is a very comprehensive course. We've broken down this customer service course into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Certificate in Customer Service Skills course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Customer Service</strong> <ul> <li>Introduction To Customer Service</li> <li>The Power of Positive Thinking in Customer Service</li> <li>Types of Difficult Customers and How to Help them</li> <li>How to Deal with Difficult Customers</li> <li>Conclusion</li> </ul> <strong>Customer Service Basics</strong> <ul> <li>Customer Service and Retention Templates</li> <li>Customer Service & Retention Checklist</li> <li>Customer Service Checklist</li> </ul> <strong>Customer Service Skills</strong> <ul> <li>First Lesson</li> <li>Second Lesson</li> <li>Third Lesson</li> <li>Fourth Lesson</li> <li>Fifth Lesson</li> </ul> <strong>Microsoft Word</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Document</li> <li>Module Five - Basic Editing Tasks</li> <li>Module Six - Basic Formatting Tasks</li> <li>Module Seven - Formatting Paragraphs</li> <li>Module Eight - Advanced Formatting Tasks</li> <li>Module Nine - Working with Styles</li> <li>Module Ten - Formatting the Page</li> <li>Module Eleven - Sharing Your Document</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Microsoft Excel</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening Excel</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Worksheet</li> <li>Module Five - Viewing Excel Data</li> <li>Module Six - Building Formulas</li> <li>Module Seven - Using Excel Functions</li> <li>Module Eight - Using Quick Analysis</li> <li>Module Nine - Formatting Your Data</li> <li>Module Ten - Using Styles, Themes, and Effects</li> <li>Module Eleven - Printing and Sharing Your Workbook</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Certificate in Customer Service Skills </strong>course, you will be required to sit an online multiple-choice test. 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'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '127524', 'course_id' => '98638', 'title' => 'Certificate in Customer Service Skills', 'slug' => 'upto-thirty-two-hours-part-time-certificate-in-customer-service-skills-alpha-academy', 'external_link' => 'https://www.alphaacademy.org/course/certificate-in-customer-service-skills-training/', 'summary' => 'Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management.<br /> <br /> The knowledge and skills you could learn from this <strong>Certificate in Customer Service Skills</strong> will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Certificate in Customer Service Skills</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Certificate in Customer Service Skills</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a Certificate in Customer Service Skills Training is for you.<br /> <br /> <strong>Certificate in Customer Service Skills </strong>is a very comprehensive course. We've broken down this customer service course into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Certificate in Customer Service Skills course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Customer Service</strong> <ul> <li>Introduction To Customer Service</li> <li>The Power of Positive Thinking in Customer Service</li> <li>Types of Difficult Customers and How to Help them</li> <li>How to Deal with Difficult Customers</li> <li>Conclusion</li> </ul> <strong>Customer Service Basics</strong> <ul> <li>Customer Service and Retention Templates</li> <li>Customer Service & Retention Checklist</li> <li>Customer Service Checklist</li> </ul> <strong>Customer Service Skills</strong> <ul> <li>First Lesson</li> <li>Second Lesson</li> <li>Third Lesson</li> <li>Fourth Lesson</li> <li>Fifth Lesson</li> </ul> <strong>Microsoft Word</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Document</li> <li>Module Five - Basic Editing Tasks</li> <li>Module Six - Basic Formatting Tasks</li> <li>Module Seven - Formatting Paragraphs</li> <li>Module Eight - Advanced Formatting Tasks</li> <li>Module Nine - Working with Styles</li> <li>Module Ten - Formatting the Page</li> <li>Module Eleven - Sharing Your Document</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Microsoft Excel</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening Excel</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Worksheet</li> <li>Module Five - Viewing Excel Data</li> <li>Module Six - Building Formulas</li> <li>Module Seven - Using Excel Functions</li> <li>Module Eight - Using Quick Analysis</li> <li>Module Nine - Formatting Your Data</li> <li>Module Ten - Using Styles, Themes, and Effects</li> <li>Module Eleven - Printing and Sharing Your Workbook</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Certificate in Customer Service Skills </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br /> <br /> <strong>Career Path</strong><br /> <br /> Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. 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Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. <br> Our contact centres have embraced hybrid working which means you can split your time between home and the office. <br> What youll do: <br>* Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package <br>* Learn about our products and how to have great conversations with customers <br>* Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online andor mobile experience <br>* Be part of a supportive, fun, and friendly customer service team <br>* Work 39 hours per week Monday - Friday between the hours of 8:45am & 7pm and Saturday 9am & 5.30pm <br> What youll bring: <br>* Brilliant listening skills <br>* A passion for problem solving <br>* An ability to empathise and understand customer needs <br>* A passion for delivering brilliant customer service <br> The Benefits: <br> There are reasons people cant stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits. <br> Individual Lifestyle <br>* Free Sky TV, along with discounted broadband <br> Health and well being <br>* Discounts on external gyms <br>* Cycle to work scheme <br>* Private healthcare <br>* Dental and other healthcare options <br> Financial wellbeing <br>* Sky pension plan and Life Assurance which gives you extra piece of mind <br> Share in the Company success <br>* Annual sharesave scheme and long service awards <br> Inclusion: <br> CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <br> Where youll work!<br> Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <br> When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: <br> Why wait?<br> Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. <br> To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. <br> Just so you know: if your application is successful, well ask you to complete a criminal record check. 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Customer Service Advisor - Dublin at Sky. Please apply or share https://jobs.laimoon.com/jobs/externalview/39302783' $emailText = 'Hiring now! Customer Service Advisor - Dublin at Sky. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/39302783' $sCompanyName = false $csaSearchKey = 'Customer Service Advisor - Dublin' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Sky'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Sky
-
Customer Service Skills Online Adams AcademyAED 242
AED 2,424Duration: Upto 1 Hours -
Certificate in Customer Service Skills Alpha AcademyAED 92
AED 1,543Duration: Upto 32 Hours
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https://ie.jooble.org/external/-9097479178212180653?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=5a6e1ff7aa93c0a6c06cffcff7aebb7f