Remote Call Center Rep

Job Title: Remote Call Center Rep Company: GTBank Location: Lagos, Metropolitan Lagos Experience: At least 2 years of relevant experience Salary Range: 100,000 - 120,000 Naira Short Description of Company: GTBank is a leading financial services provider in Nigeria, offering a wide range of products and services to its customers. The bank is committed to providing innovative and customer-centric solutions to its customers. Job Description: We are looking for a Remote Call Center Rep to join our team in Lagos, Metropolitan Lagos. The successful candidate will be responsible for providing customer service and support to our customers via telephone and other communication channels. Responsibilities: • Handle incoming customer inquiries and provide appropriate solutions • Respond to customer inquiries in a timely and professional manner • Maintain customer records and update customer information as needed • Follow up with customers to ensure their satisfaction • Identify and escalate priority issues • Monitor customer feedback and provide feedback to management • Provide accurate information on products and services • Troubleshoot customer issues and provide solutions Requirements: • At least 2 years of relevant experience • Excellent communication skills • Ability to work independently and as part of a team • Proficiency in Microsoft Office Suite • Knowledge of customer service principles and practices • Ability to multi-task and prioritize tasks • Ability to work in a fast-paced environment • Ability to work remotely from home Work Schedule: This job has the following work schedule: Flexible Benefits & Perks This job has the following benefits: Remote work flexibility This job is located in Lagos, Metropolitan Lagos. Are you interested in this position? If so, apply now and get a response from us fast! Don’t miss out an opportunity to advance your career to the next level.