Customer Service Representative Jobs in UAE | Udrive Dubai Careers
at Udrive UAE
in
UAE
Posted on January 8, 2024
Job details
Customer Service Representative Jobs in UAE | Udrive Dubai Careers
Job Responsibilities:
- Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.
- Responding to all tickets received through chats, calls, emails, in person, social media etc based on the SLA set.
- Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
- Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
Job Requirements:
- Diploma or University Degree in Business, Communications, and Marketing discipline
- Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
- 2 years of Call center or customer service experience is a MUST
- Arabic would be a huge plus
- Tech Savvy (Basic system and software knowhow, Helpdesk ticketing system, reporting system, CRM system)
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