Store Supervisor | NIKE | Egypt, Marakez District 5 / Ring Road
About GMGGMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.About the roleThe role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.Core Responsibilities:Supports in delivering the store annual sales targetsAssists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer serviceConducts store operations audits to ensure compliance with the required store standard operating policiesOversees the store's after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard identifies current and future customer requirements by establishing rapports with potential and existing customersEnsures that visual merchandising standards are achieved and that products are displayed in accordance with brand policyEnsures promotions and pricing are accurate and in tune with company standards and policies.Generates and analyzes sales reports and provides insights to maximize stock potential reports on the performance of new and core collectionsSubmits daily invoices and sales recap to FinanceExecutes store operations including cash handling, inventory taking and record keeping in line with company's standard operating proceduresMaintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of productsManages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepanciesEnsures interior and exterior of the store are clean and maintained to company and brand standardsDirects the team to follow standard operating procedures and store appearance standardsCarries out the duties of a cashier (as required)People Management:Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG's performance management processDevelops talent within the team by providing guidance, mentoring and coaching to achieve the defined goalsDrives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvementQualifications:Fluent English (written and spoken)Industry expertiseProduct/Category knowledgeRetail Experience Advertising/Entertainment/Media
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.