Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you. Role Summary: The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.Role Profile:Maintain A Thorough Knowledge Of The Assigned Asset Vis A Vis Amenities/Facilities, Stores/Locations, Mall Layout And Any On-Going / Upcoming Promotional ActivitiesEnsure Smooth Day To Day Operations Of The Customer Service Information Desk / Booths Under The Direction And Guidance Of Supervisor / Manager Customer Service And In Accordance With The Established Customer Service GuidelinesAchieve Yearly Gift Card Sales Target In The Assigned Shopping Centre And Ensure That All Cash Handling Relating To It Follow Strict Adherence To The Finance Guidelines / Procedures.Responsible For Efficient Handling Of All Routine /Minor Customer Complaints / Enquiries On A Daily BasisAssist The Supervisor / Customer Service Manager In Maintaining Accurate And Up To Date In-Mall Directories, Retailer Manual And Contact Details Of All Tenants In The Assigned Shopping CentreBuild And Maintain a Positive And Congenial Tenant Relations And Others Such As Government And Community Groups In Order To Enhance The companys' Image.Provide All Necessary Data / Reports On A Periodic Basis Pertaining To Customer Service To The Supervisor / Manager Customer Service For Their Review And Prompt Decision Making.Ensure Compliance With The Majid Al Futtaim Properties' Code Of Conduct, Departmental Policies And Human Capital Policies And Procedures At All Times.Requirements:Minimum 1 Year Of Work Experience In The Customer Service Field.Proficiency In Ms Office ApplicationsProficiency In English LanguageCustomer Oriented Indivudual With Very Good Interpersonal SkillsWhat we offer:At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work from any country in the world for 30 days a year.Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model. Customer Service/Call Centre/BPO
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