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Home Canada Bilingual Customer Service Representative

Bilingual Customer Service Representative

Full time at a Laimoon Verified Company in Canada
Posted on May 5, 2023

Job details

GFL Environmental is looking for a Bilingual Customer Service Representative to join our team in our Ottawa - Hawthorne Office. We are searching for an organized self-starter to be our new Sales Support and Project Coordinator. You will be reporting directly to the Controller. The responsibilities include project coordination, customer service, inside sales and billing administration. To be successful as a Sales Support and Project Coordinator, you should possess excellent communication skills and be able to multi-task in a dynamic work environment. Top candidates will have strong organizational, analytical, interpretive, computer and interpersonal skills.Key Responsibilities:Daily review of upcoming projects with our SchedulerAssisting sales team with various requests throughout the day such as preparing service work orders, generating, and updating quotations, preparing equipment inquiry forms and billing preparation.Processing service orders from current customer base in both official languages, English and French.Qualifying incoming phone calls from perspective customers and routing those calls to the appropriate salesperson.Directing Emergency requests to the Emergency Response group and ensuring that response is facilitated and followed up.Preparation of waste profiles, shipping documents and manifests for waste related pick upsAssist other administrative staff with daily phone inquiries.Hire subcontractors and reserve rental equipment as required for upcoming jobs.Other related duties as agreed and assigned by your Manager.Knowledge, Skills and Competencies: High school diploma or equivalent.Minimum of two to five years' experience in an industry related field or sales support function or previous experience in a similar role.Excellent written and verbal communication skills in English and French.Excellent organizational skills with ability to multi-task in a busy environment with unexpected interruptions.A willingness to learn.GFL Benefits: Medical and Dental Coverage Our industry leading benefits packageRRSP Matching: We support your future goals by matching your RRSP contributionsAn environment to encourage professional growth and developmentBe a part of the Full-Cycle Project initiative - a way to give back to the communityWe thank you for your interest. Only those selected for an interview will be contacted.GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Environmental Services

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