Are you passionate about marketing and want to join an award-winning team? No Joke Marketing is seeking an experienced Client Success Manager to work with our clients and ensure their satisfaction.In this role, you will be responsible for managing assigned accounts and delivering results. The ideal candidate will be able to work independently as well as part of a team while possessing excellent communication skills both written and verbal.If you're interested in joining our team, please submit your resume today! We offer competitive pay along with many other great benefits such as flexible vacation policy, access to best marketing training available from day one, remote working options available & more!Read further and learn how you can join us in making a difference!We like to practice extreme ownership coupled with key performance indicator tracking.What's in it FOR YOU to Work at No Joke Marketing:An established business that continues to grow with a start-up vibe and feel.At No Joke Marketing, you transform lives by connecting people who need help to those who can serve them - we are the backbone behind their business.Supportive, attentive & motivated leadership team available to answer questions & help you grow professionally (& personally).An owner is actively involved in the business - there is no red tape hereCan work from anywhere in the world with an internet connectionAccess to the best marketing training available on day one. The more you learn, the more you can earn.Numerous team building activitiesHappy Hour FridaysDream On ProgramROLE:At our company, we value customer service above all else. As such, we are looking for a candidate who is passionate about providing excellent service to our clients.In this role, you will be responsible for onboarding new clients and training them on our system. You will also be responsible for answering client questions and addressing any concerns in an efficient, retention-based manner.In addition, you will work with our technical team to recommend and execute action plans in such a way as to ensure maximum adoption, resolution, and recovery to all client issues. If you are a detail-oriented individual with excellent communication skills, then we want to hear from you!RESPONSIBILITIES:Tailored onboarding process for each clientContinual support and assistance with questions and concernsCollaboration with business advisors for best practicesReports are branded to the company and sent on a schedule for timely and consistent communicationRetention strategy which includes bringing new ideas to the table and deploying strategies to track resultsMonthly meetings provide an opportunity for team collaboration and client retentionProvide strategic insights and recommendations to clients that help them achieve their business goals.Increase client satisfaction and retention through proactive outreach and customer service.Develop positive relationships with clients that turn them into brand advocates.Respond to client requests quickly and effectively to demonstrate our dedication to quality customer serviceFurthermore, it is essential to be able to manage detailed and structured timelines, programs, tasks, and project management systems using ClickUp and Slack. By following these guidelines, you will be well on your way to success as a Client Success Manager!REQUIREMENTS:At least 3 years of professional experience in Customer Success or Client ExperienceAt least 3 years of professional experience in a Digital Marketing Agency will be considered an assetAble to self-direct and properly manage one's timeExperience in building and maintaining strong relationships with customersEfficient with all integrated platforms within the companyExcellent communication skills, both with clients and cross-departmentally and ability to relay ideas clearlyAbility to learn quickly and execute at a high level with speedAbility to work under high stress and pressing deadlinesAble to make autonomous decisions of how to handle customers based on company moral/values and set guidelinesDemonstrated ability to communicate effectively using emotional intelligence, de-escalation tactics and apply strong problem-solving skillsAvailability to work Monday to Friday for 40.0 Hours; Must be able to work 9am - 5pm EST / EDT.Able to multitask efficiently and without issuesGenerally reachable and responsive to Client Inquiries and team members during working hoursStrict attention to detail and cross-checking dataAn internet connection allows you to work anywhere in the worldMust be friendly, assertive and able to clearly communicate with clients by phone, video conferencing and emailMust be organized and able to update agency CRM regularly and maintain documentation on all pertinent client activities.Autonomy and ability to thrive in remote work environmentsAbility to show up on daily team Google meetings and Slack huddlesCompensation:Compensation for this role will be dependent on experienceCompensation will be provided on a bi-weekly basisBenefits:Work from anywhere! Fully remoteJoin a fun, action-taking international teamMassive opportunity for growth for the right candidateSelect a career that will CHANGE YOUR LIFE!A wide range of activities to build teamwork.Happy Hour FridaysWorking Hours: 9am - 5pm EST⭐️ Are you ready to join a fun, results-oriented team as our NEW ACCOUNT MANAGER Rockstar?! ⭐️Submit your resume now and start your journey with us today!Please incorporate the words 'Generational Impact' in your video. Audit, Taxes & Accounting
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