Income Audit Clerk
JOB SUMMARYAccurately record and monitor the revenue of the hotel and ensure a proper OPERA front office data recording and finalizing totals for sun general ledger system interface. SCOPE / BUSINESS CONTEXTA Full Time position based at JW Marriott Marquis Dubai.Number of Direct Reports - 0Titles of Direct Reports - N/ACANDIDATE PROFILEExperience:College GraduateSkills and KnowledgeLeadership skillsEnglish languageTraining and willing to help continue the success of the propertyEducation or CertificationN/ASPECIFIC DUTIESThe following are specific responsibilities and contributions critical to the successful performance of the position: Audit all entries made by night auditor on a daily basis and check that the gross revenue report is accurate and is distributed on time.Complete all OPERA systems work sheets including general cashier summary, deposit verifications, over and short report, routing of rebates and miscellaneous vouchers and petty cash recording.Ensure that all other charges are posted properly.Audit the coding and account numbers of all prior day rebates, miscellaneous charges and paid outs.Check that the guest ledger and city ledger totals in OPERA balance with OPERA final report and the general ledger balance. Verify city ledger totals with the receivable clerk.Prepare and ensure the accuracy of the weekly flash report and send to corporate according to the schedule supplied by the account supervisor.At each month end back up all journals for the previous months, close the month and produce the general ledger interface file.Properly file and store all job related documents in accordance with the company policy.Reconcile the unearned income, health club membership and balance the cash with the general cashier and accounts payable.Follow up on the night audit GIG sheet and report findings to the accounting manager.Maintain a logbook with night audit for effective communication.Advice the department heads on their revenue status and their rebates especially when they are exceeding above norms. Ensure that the rebates and miscellaneous charges have proper backups and authorizations.Reconcile sales tax payable on monthly basis.Perform other duties as directed by DOF and/or accounting manager.Inform the DOF and the accounting manager of any violations if any on the cashiering system immediately.Cover the night audit duty if needed during their absence.Participate in the quality improvement process.Maintain a close relationship with other department heads.Safety and SecurityReport work related accidents, or other injuries immediately upon occurrence to manager/supervisor.Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.Notify Loss Prevention/Security of any guest reports of theft.Policies and ProceduresFollow company, hotel and department policies and procedures.Follows Marriott International Hotels Limited Regional Office policies and proceduresProtect the privacy and security of guests and coworkers.Maintain confidentiality of proprietary materials and information.Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.Perform other reasonable job duties as requested by Supervisors and Management.Working hours as required to do your job but normally not less than 48 hours per week.Guest RelationsActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.Assist other employees to ensure proper coverage and prompt guest service.Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Address guests' service needs in a professional, positive, and timely manner.Engage guests in conversation regarding their stay, property services, and area attractions/offerings.Thank guests with genuine appreciation and provide a fond farewell.Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.CommunicationAnswer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.Speak to guests and co-workers using clear, appropriate and professional language.Talk with and listen to other employees to effectively exchange information.Working with OthersSupport all co-workers and treat them with dignity and respect.Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.Partner with and assist others to promote an environment of teamwork and achieve common goals.Quality Assurance/Quality ImprovementComply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.Physical TasksEnter and locate work-related information using computers and/or point of sale systems.Stand, sit, or walk for an extended period of time or for an entire work shift.Read and visually verify information in a variety of formats (e.g., small print).Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Finance & Accounts
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