Sales Executive - Corporate
Job details
Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & PricingCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.Job DescriptionResponsible in managing assigned accounts in respective markets and materializing budgeted revenues through existing clients and key prospects. Assists & cooperates with Department and Division heads in reaching the targeted goals as defined in the sales and marketing plan.To assist during preparation of the yearly revenue & expense budget.To actively contribute to the Department's financial and administrative activities to ensure that yearly revenue budgets are surpassed.Administrative:To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centers.To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.Operational:To solicit existing and potential customers and follow up established accounts on regular basis by personal contact, by phone and by correspondence.To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.To follow up on lost business and bring information about them to the knowledge of the department superior.To negotiate with all customers and send out offers/contracts regarding individual and group business.To follow the sales and marketing results and propose corrective actions if needed.To explore industry related data, new developments, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to colleaguesTo entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, themed events etc.) To also explore and compare business traffic (who is accommodating guests in which hotel) amongst the competitors.To bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.To handle individual requests personally, when necessary,To maintain an efficient customer database system (OPERA) which is essential in generating sales activities report.To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.To participate in preparing the sales action plans, attend sales meetings, develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centers.To take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by department head.To have updated information of the latest developments in the hotel including all activities, promotions, rates of the property and the competition.To keep department superiors informed of all changes in the customer profile.To prepare & present a weekly sales activity report to the Department and Division heads. Weekly report will include all past week activities and plan for the current week to include sales calls, site inspections, fam trips, new agencies, meetings, entertainment and other functions, covering information about the company, their comments, requirements, complaints of their customers etc.To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.To adhere to the Department and Hotel's standard operating procedures (SOP's)To ensure strict confidentiality of information in the Department and Hotel.To accomplish any additional work assigned by the DOS or DOSM.Personal AttributesGood understanding of luxury marketGood understanding of all hotel departmentsProfessional sales and presentation skillsStrong interpersonal skills with attention to detailStrong written and verbal communication skillsSelf-motivated, creative and confident, with a highly energetic personalityCreative, motivated and manages stress gracefullyA team player with a positive attitudeStrategic thinking combined with the ability to move strategy to actionAdaptable to change of strategy, ideas, systems etc.Ability to meet deadlines consistentlyPro-active, takes initiative and independentWell-organized & ability to work and follow systems and proceduresGuest service orientedQualificationsMinimum 2 years experience in a sales position, preferably at an international 5 star hotelDegree/Diploma in Hotel Management / Business AdministrationStrong knowledge of Opera & Microsoft OfficeUnderstands the local culture and have worked in the regionFluency in English, written & spokenFluence in other language is an advantage. 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